Call Center Account Services Representative

General Summary The Account Service Representatives (4 positions) is focused on professionally calling our customers who have gone past due to educate him or her on the benefits of remaining current with PGL. Using their knowledge of products or services as well as great collection skills, these professionals address issues, and overcome objections, to assist customers to maintain a positive standing with their loan agreement. Will attempt to procure same day payments and/or future dated payments to succeed in the loan remaining current. Whether through verbal conversations or through documents sent in by loan applicants, the Account Service Representative will verify the identity of the applicant and the information provided on the application. Principal Duties and Responsibilities Provide quality service with each interaction, whether via an inbound or outbound call or email/fax, and respond appropriately with prompt, friendly and courteous responses. Follow and apply Standard Operating Procedures (SOPs) appropriately. Proper knowledge of all TCPA and FDCPA regulations to remain in compliance. Utilize technology for all day to day activities (phone system, account management systems, email system, etc.). Maintain a high standard of collections performance. Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. Overcome objections & suggest money sources for debt payment Qualifications High School diploma or equivalent 1+ years of experience in a customer support/contact center environment preferred Previous experience performing verifications work preferred, including analyzing and reviewing bank statements, paycheck stubs, driver's licenses, and social security cards

PRIVACY AND CONFIDENTIALITY ARE REQUIRED AND STRICTLY ENFORCED - APPLICANTS WILL BE REQUIRED TO SIGN A PRIVACY AND CONFIDENTIALITY STATEMENT.

•

ALL NEW HIRES ARE SUBJECT TO PRE-EMPLOYMENT DRUG SCREENING & BACKGROUND CHECKS. APPLICANTS WITH POSITIVE DRUG SCREEN RESULTS AND/OR NEGATIVE BACKGROUND CHECKS WILL NOT BE CONSIDERED FOR EMPLOYMENT. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS TO APPLY FOR THE POSITION.

Interested Candidates should submit a completed application and resume : Plain Green, LLC 93 Mack Road; PO Box 270 Box Elder, MT 59521

Phone:

406-352-3313

Fax:

406-352-3314