CALL CENTER AGENT

Customer service & call center Call center agent

CALL CENTER AGENT.

lady lake, florida Posted 1 day ago Closes 5/31/2026 Job details Summary Spherion $18.00 per hour Temp to Perm 8:00 AM

• 5:00 PM Industry customer service & call center (Office and Administrative Support Occupations) Reference number S_175623 Spherion is looking for dedicated

CALL CENTER AGENTS

to join our utility team in Lady Lake! In this role, you aren't just answering phones; you are the vital link between our community and their essential services, helping neighbors manage their accounts and troubleshoot issues with empathy and expertise.

Schedule:

Monday to Friday, 8:00 am to 5:00 pm

Pay Rate:

$18.00 per hour

Responsibilities:

• Manage a daily volume of up to 60 calls, maintaining an average of 8 calls per hour.
• Aim for a monthly average call handling time of 3 minutes while prioritizing quality resolution.
• Assist with balance inquiries, online account access, and service navigation.
• Process payment arrangements and review leak adjustment qualifications with customers.
• Use active listening and empathy to de-escalate tense situations and maintain composure.
• Perform "360 account reviews" to proactively prevent future issues or repeat calls.
• Manage and redirect department emails, ensuring they reach the appropriate team for follow-up.
• Document all interactions and escalations accurately for quality assurance.
• Guide customers through reading their water meters to identify continuous usage. ...
• Help customers locate and identify house valves or backflow devices for independent water shut-off.
• Address water quality concerns regarding color or smell by providing flushing instructions for hot and cold water lines.
• Dispatch water quality teams if initial troubleshooting steps do not resolve the issue.

Working hours:

8:00 AM

• 5:00

PM Skills:

• Previous experience in the utility industry or a similar service-based field.
• Advanced conflict resolution skills with a focus on de-escalation.
• Familiarity with billing software and account management databases.

Education:

High School Experience:

1-4 years

Qualifications:

• High School Diploma or GED.
• Proven experience in a high-volume call center or customer service environment.
• Ability to apply complex policies consistently and communicate them clearly.
• Great technical aptitude to assist with online navigation and basic utility troubleshooting.

Do you have a background in high-volume customer service that makes you a great fit for this role? today with your resume! Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show more key responsibilities

• Manage a daily volume of up to 60 calls, maintaining an average of 8 calls per hour
• Aim for a monthly average call handling time of 3 minutes while prioritizing quality resolution
• Assist with balance inquiries, online account access, and service navigation
• Process payment arrangements and review leak adjustment qualifications with customers
• Use active listening and empathy to de-escalate tense situations and maintain composure
• Perform "360 account reviews" to proactively prevent future issues or repeat calls
• Manage and redirect department emails, ensuring they reach the appropriate team for follow-up
• Document all interactions and escalations accurately for quality assurance
• Guide customers through reading their water meters to identify continuous usage
• Help customers locate and identify house valves or backflow devices for independent water shut-off
• Address water quality concerns regarding color or smell by providing flushing instructions for hot and cold water lines
• Dispatch water quality teams if initial troubleshooting steps do not resolve the issue. experience 1-4 years skills
• Previous experience in the utility industry or a similar service-based field
• Advanced conflict resolution skills with a focus on de-escalation
• Familiarity with billing software and account management databases. qualifications
• High School Diploma or GED
• Proven experience in a high-volume call center or customer service environment
• Ability to apply complex policies consistently and communicate them clearly
• Great technical aptitude to assist with online navigation and basic utility troubleshooting.

education High School share this job. send via e-mail print it Get in touch. We are here to help you with your questions. CM Cristina Mata cristinamata@spherion.com