Call Center Representative

Call Center Representative at University of Vermont Health Network Medical Group in South Burlington, Vermont, United States Job Description Call Center Representative Job Details

Job Ref:

R0086744

Category:

Support Services

Employment Type:

Part-Time

Health Care Partner:

University of Vermont Medical Center

Location:

40 IDX Dr, South Burlington, VT 05403

Department:

Call Center

Job Type:

Regular

Primary Shift:

DayEve

Hours:

12:00 PM - 8:00 PM Hours per

Week:

24

Weekend Needs:

Other

Pay Rate:

$21.84 - $31.79 per hour This is a bargaining union position. This role is on-site in South Burlington and not a remote position. This position will have a regular schedule of 24 hoursweek: Thursday, Friday and Saturday 12-8pm. Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers' needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resourcesapplications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.

Education:

+ Associate Degree or equivalent education.

Experience:

+ Demonstrated customer service in a medical, fast-paced retail, or other business environment. and