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Call Center Representative

Job

Insight Global

Ridgetop, TN (In Person)

Full-Time

Posted 6 days ago (Updated 4 days ago) • Actively hiring

Expires 6/5/2026

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Job Description

Call Center Representative at Insight Global Call Center Representative at Insight Global in Ridgetop, Tennessee Posted in about 18 hours ago.
Type:
full-time
Job Description:
JOB DESCRIPTION
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources d Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.
REQUIRED SKILLS AND EXPERIENCE 2-3
years of experience in a call center setting (high volume)
Highschool Diploma Soft Skills:
communication, multitasking, and strong phone presence
NICE TO HAVE SKILLS AND EXPERIENCE
Human Capital Metrics (Oracle, Workday, Lawson) Payroll or HRIS system experience

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