Call Center Representative-URGENT HIRE

Call Center Representative-URGENT HIRE Dexian•3.6 East Syracuse, NY Job Details Contract $19•$20 an hour 5 hours ago Benefits Employee assistance program Qualifications Interpersonal skills Sales High school diploma or GED Customer support Typing Productivity software Phone call management

Full Job Description Title:

Call Center Representative Duration:

24

Months Location:

East Syracuse, NY 13057•

ONSITE Pay Range:

$18•19/hr. on W2

Shift:

Monday-Friday, 8am•5pm Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers. Job Specific Requirements Who we are and what we do: We serve all of North America, including Canada. Our customer base is end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer's home. Instead of the homeowner reaching out directly to the dealer they will call for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

What we help them with:

Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer Our number one goal is to get the homeowner connected with the dealer Provide customers with warranty information Product comparison Dealer referrals to distributors Act as a switchboard for the company•we use a database to help us refer customers to the appropriate department Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.

Identify Requirements:

6+ months experience handling inbound calls in a call center environment Microsoft Office proficient Type 35-45 words per minute Excellent verbal and written communication skills Education-HS Diploma/GED Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https:

//dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Pay:

$19.00•$20.00 per hour Expected hours: 40.0 per week

Benefits:

Employee assistance program

Education:

High school or equivalent (Preferred)

Experience:

Call Center:

1 year (Preferred) Typing 35-45 wpm : 1 year (Preferred) Ability to

Commute:

East Syracuse, NY 13057 (Preferred)

Work Location:

In person