Call Center Specialist

Jobs › Taunton, MA › Call Center Specialist Robert Half Call Center Specialist Taunton, MA Apply Description We are looking for a Call Center Specialist to support customers through a high-volume inbound service environment in Taunton, Massachusetts. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized, and delivers dependable service with every interaction. The person in this role will handle customer inquiries, document details accurately, and use customer service systems and basic office tools to keep daily operations running smoothly.

Responsibilities:

• Respond to incoming customer calls professionally and provide timely, solution-focused assistance.
• Record call details, customer concerns, and resolutions accurately in customer service software.
• Guide callers through service questions, account-related issues, and general support needs with clarity and patience.
• Maintain consistent call quality by following established service procedures and communication standards.
• Use basic office tools and internal systems to update records, track activity, and complete follow-up tasks.
• Support customers in a fast-paced call center setting while managing multiple inquiries efficiently.
• Escalate complex concerns to the appropriate team when an issue requires additional review or technical support.
• Contribute to smooth daily operations by staying informed on process updates, including any relevant system-related changes when needed. Requirements
• At least 1 year of experience in call center customer service or a similar customer-facing support role.
• Previous experience handling inbound calls in a structured, high-volume environment.
• Familiarity with customer service software and accurate data entry practices.
• Basic office skills, including working knowledge of common administrative and computer-based tasks.
• Strong verbal communication skills with the ability to remain attentive to detail and helpful in every interaction.
• Ability to stay organized, manage time effectively, and maintain attention to detail.
• Exposure to Ethernet-related terminology or environments is preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Call Center Specialist Taunton, MA Clear All Apply