Cashier - Wahlburgers

The Cashier - Wahlburgers is responsible for providing friendly, accurate, and efficient service to guests while processing food and beverage transactions in a fast-paced restaurant environment. This role supports daily front-of-house operations by maintaining cleanliness, stocking supplies, and ensuring all guest interactions reflect Wahlburgers' service standards. The Cashier contributes to a positive dining experience through professionalism, attention to detail, and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets guests in a courteous and professional manner while providing exceptional customer service throughout the dining experience. Accurately takes food and beverage orders using the point-of-sale (POS) system and processes cash, credit card, and other forms of payment. Ensures all transactions are completed accurately and balances cash drawers according to departmental procedures. Answers guest questions regarding menu items, promotions, ingredients, and preparation methods. Coordinates with kitchen staff to ensure orders are prepared accurately and delivered in a timely manner. Performs food running duties by delivering completed orders to guests promptly while ensuring presentation and order accuracy standards are met. Supports expediting operations by organizing tickets, verifying food quality and completeness, and communicating effectively between the kitchen and front-of-house staff. Maintains cleanliness and organization of cashier stations, dining areas, beverage stations, and service counters. Restocks condiments, utensils, cups, bags, and other service supplies as needed throughout the shift. Follows all food safety, sanitation, and health standards in compliance with company policies and local regulations. Assists with opening, closing, and side work duties, including cleaning and preparing work areas for service. Addresses guest concerns or service issues professionally and escalates concerns to management when appropriate. Collaborates with team members to support efficient restaurant operations during high-volume periods. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS

Excellent verbal communication skills with a professional and courteous demeanor. Strong attention to detail and accuracy in handling transactions and inventory. Ability to maintain composure in a fast-paced, high-volume environment. High regard for guest service and team collaboration. Prior cashiering experience preferred. EDUCATION and/or

EXPERIENCE

High school diploma or equivalent preferred. Additional coursework in customer service, hospitality, or accounting is a plus. Food Handler Certification required or must be obtained upon hire. Minimum of 6 months to 1 year of experience handling cash and providing guest service in a food and beverage or retail environment. Experience operating POS systems, processing payments, and balancing cash drawers. Strong communication skills and a friendly, professional demeanor when interacting with guests. Ability to multitask in a fast-paced, high-volume setting while maintaining accuracy and efficiency. Prior experience in a casino, resort, or quick-service dining location is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Communication Skills:

Must be able to communicate clearly, professionally, and courteously with guests, coworkers, and supervisors; responsible for taking orders, answering questions, handling payments, and providing exceptional guest service.

Lifting and Carrying:

Occasionally lifts and carries supplies, food items, or small equipment weighing up to 40 pounds; may assist with stocking the register area or condiment stations.

Manual Dexterity:

Frequently uses hands and fingers to operate point-of-sale (POS) systems, handle cash and credit card transactions, prepare receipts, and assist in packaging food orders.

Mobility:

Continuously moves within the cashier station and surrounding service areas; requires standing for extended periods and occasional walking, bending, and reaching during shift operations.

Stationary Work:

Frequently remains standing at the register or service counter throughout the duration of the shift.

Tool Operation:

Regular use of POS systems, cash drawers, receipt printers, beverage dispensers, and standard cleaning tools for maintaining work area cleanliness.

Visual Acuity:

Requires close vision to read order tickets, process transactions accurately, verify cash and credit handling, and monitor food presentation standards at the counter.

Working Conditions:

Routinely works in a fast-paced, high-traffic casual dining setting with exposure to food service equipment, cleaning products, and background noise. Regular exposure to a smoking environment while transitioning through casino or public areas.

WORK ENVIRONMENT

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY

(EEO)

AND INDIAN PREFERENCE

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.