Circulation Assistant (620)

Purpose Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials. Essential Position Functions Assists patrons with library card accounts and resolves account disputes Proactively provides customer service by assisting patrons with the Public Access Catalog (PAC), checking-out, self check-outs, copiers, printers, scanners, fax machines and locating or retrieving materials accurately and efficiently Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window Receives and shelves materials with accuracy and timeliness Checks in and sorts returned materials accurately and efficiently Receives, retrieves, and processes items for both incoming and outgoing delivery Processes various reports, as assigned Maintains shelves throughout location, including shelf reading, shifting material, merchandising items, and straightening items or shelves Prepares location for opening and closing by straightening furniture and shelves, re-shelving loose materials, restocking displays and picking up debris Performs duties of Circulation Aide, as needed Education, Training and/or Experience High school diploma or GED A minimum of one (1) year of paid work or equivalent volunteer/internship experience Ability to pass alphanumeric sorting test Ability to pass computer skills test Knowledge, Skills, Abilities and Personal Characteristics Ability to maintain confidentiality and use appropriate judgment in handling information and records Ability to work accurately with attention to detail Ability to address and resolve patron conflicts equitably Ability to retain and follow circulation department policies and procedures Proficient in the use of the Integrated Library System (ILS) Ability to meet circulation department standards for shelving and sorting Physical Demands Ability to sit and use computer for extended periods and operate standard office equipment, daily Ability to lift and move up to fifty (50) pounds, daily Ability to push book trucks with up to 150 pounds of materials on them, daily Ability to stand for extended periods, daily Ability to perform repeated reaching, bending, climbing and squatting, daily Schedule Sunday (every 3rd): 12:00 pm•5:00 pm

Monday:

9:00 am•5:00 pm

Tuesday:

1:00 pm•9:00 pm

Wednesday:

9:00 am•6:00 pm

Thursday:

9:00 am•5:00 pm Either a Friday or Saturday each week (based on a rotating schedule): 9:00 am•6:00 pm