Claims Coordinator

Position Overview Atlas Cleaning & Restoration is seeking a highly organized, compassionate, and motivated Team Coordinator to help manage the day-to-day flow of operations and customer communication. This role is the central hub between our customers, technicians, project managers, and leadership team. The ideal candidate thrives in a fast-paced environment, communicates professionally under pressure, and genuinely cares about helping people through stressful situations such as water, fire, and mold damage events. The Team Coordinator plays a major role in ensuring every customer receives an exceptional experience from the first phone call through project completion. Responsibilities Answer incoming phone calls and respond to customer inquiries professionally and compassionately Coordinate scheduling with technicians, project managers, and the General Manager Manage job intake and accurately input customer and job data into company systems Maintain communication with customers throughout the entire project lifecycle Assist with dispatching crews for emergency service calls Track job progress and help ensure timelines and communication remain on schedule Coordinate documentation, work authorizations, and internal job files Work closely with field staff to relay updates, scheduling changes, and customer concerns Help maintain a positive and organized office environment Support customers during stressful situations with empathy, professionalism, and urgency Assist with administrative tasks and operational support as needed Qualifications Strong communication and customer service skills Excellent organizational and multitasking abilities Ability to remain calm and professional in high-pressure situations Strong attention to detail and follow-through Comfortable working with computers, scheduling systems, and data entry Ability to work effectively with both office staff and field technicians Positive attitude and team-oriented mindset Previous customer service, dispatching, office coordination, or restoration industry experience is preferred but not required What We're Looking For We are looking for someone who: Truly enjoys helping people Can juggle multiple priorities without losing attention to detail Communicates clearly and professionally Understands the importance of urgency in emergency service work Takes pride in creating a great customer experience from start to finish Wants to grow with a fast-paced and expanding company

Compensation Salary:

DOE (Dependent on Experience) Benefits Opportunities for advancement Supportive team environment Fast-paced and rewarding work Training and professional development opportunities About Atlas Cleaning & Restoration Atlas Cleaning & Restoration is a rapidly growing restoration company specializing in water, fire, mold, and reconstruction services. Our mission is to provide exceptional service while helping customers navigate difficult situations with professionalism, urgency, and compassion.

Pay:

$37,000.00 - $70,000.00 per year

Benefits:

401(k) matching Paid time off

Work Location:

In person