Client Intake & Operations Analyst

Job description Long Island Carpet Cleaners, Inc. is a fifth-generation family-owned business based in Queens. We are the leading provider of commercial and residential specialty cleaning services in the NYC area. We clean carpet, area rugs, upholstered furniture and draperies. We also clean, maintain and restore natural stone, tile, grout, terrazzo and decorative metal. Clients contact us when something valuable matters and they need confidence in who they let in. This role exists to cultivate the client experience before execution begins , so trust is established before our field teams arrive onsite. The goal is not selling. The goal is clarity, confidence, and momentum. This role works closely with ownership. Strong performers will gain direct exposure to service operations, customer experience, workflow management, and business decision-making inside a high-standard operating environment. This is a full-time in-person position, with 50+ hours/weekly expected in the office. Client Intake and Experience Answer inbound calls, emails, texts and chats promptly Assess urgency, fit, and scope Guide clients to the right next step with calm confidence Book jobs and walkthroughs efficiently and accurately Set expectations that our field teams can reliably deliver against Revenue Activation Qualify inbound demand and convert into scheduled work and site visits efficiently and accurately Focus on throughput and quality Enable client engagement by getting technicians and field managers onsite with trust intact Avoid over-diagnosis, overselling, or speculative promises Dormant Demand Analysis Own proactive outreach for dormant jobs, locations, or past inquiries Analyze and address assigned follow-ups and ticklers Reactivate demand that would otherwise remain idle Book new work when interest re-emerges Cross-Team Coordination Efficient and accurate entry of booked appointments Ability to gain a proper understanding of internal communication and escalation channels What This Role Is Not Not a call center role Not a relationship manager role, though the ability to build rapport quickly is essential Not quota-driven sales Not remote or hybrid Not improvising promises to win work Not a field service or outside sales role Overselling creates problems here and is not tolerated. Accuracy and judgment matter more than charisma. Who Thrives in This Role You likely have Appropriate undergrad internships, part time work or 1-2 years of experience in client intake, service sales, hospitality, or professional services Strong phone presence and excellent written communication Comfort building trust quickly without oversharing or pushing Good judgment and respect for boundaries High personal standards and strong follow-through The ability to move quickly without cutting corners Basic quantitative analysis skills You take pride in making things feel easy for clients and easier for the team .

Compensation Base salary:

$60,000 Incentive/bonus opportunities Paid time off, holidays, 401k Long-term role with real responsibility and growth opportunity Work Environment Full-time, in-office position High standards and direct communication Service and hospitality-led culture, not sales-led Close collaboration with ownership, operations, and field leadership Reliability and commitment to the team is required You will be trusted with real responsibility and expected to use it responsibly.

We are an Equal Opportunity Employee. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized category, including, but not limited to: race, color, religion, gender (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, service member status or any other status protected by federal, state or local law.

Job Type:

Full-time Pay:

From $60,000.00 per year Benefits 401(k) 401(k) matching Health insurance Paid time off Retirement plan Application Question(s): Willing to work full time in person (this is not a remote position) Have you worked in a role where your responsibility was to guide clients to the right next step rather than push them to buy a full scope of services on the first interaction? Are you comfortable being evaluated and incentivized based on completed revenue that results from work you book, rather than call volume or scripts followed?

Experience:

Customer service: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Glendale, NY 11385 (Required)

Work Location:

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