Client Liaison Executive

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We Are Carlisle Carlisle Homes is a proud, Australian-owned business with a mission to make lives better. The pride in our brand comes from the impact that we have in building homes for Australian families. What we do is special, building homes, strengthening communities, and being part of creating a new Victoria is something we wear with pride. The opportunity we have to enrich the lives of our customers resonates deeply with our people and is a responsibility that we do not take lightly. Our focus on quality over quantity has provided Carlisle with strong foundations to reach the heights of success that the company is well respected for today, both within our industry and as a reputable employer on the national stage. We are looking for a customer-focused team member to join our dynamic customer team. In this role, you will be responsible for managing a high volume of clients while delivering outstanding service and clear communication throughout the customer journey. In this role, you will be responsible for the following: Manage a portfolio of 60+ clients concurrently in a fast-paced environment Deliver high-quality customer service across a range of client scenarios Manage customer expectations with professionalism and empathy Problem solve and respond to issues in a timely and practical manner Go above and beyond to create positive customer outcomes Communicate difficult news clearly, respectfully and confidently Work within established processes while maintaining a strong customer focus We are ideally seeking candidates with: Strong customer service experience in a fast-paced environment Proven ability to manage multiple clients or tasks at once Confidence handling challenging conversations and delivering bad news when required Excellent problem-solving skills and a calm, solutions-focused approach Adaptability, resilience and a high level of energy A process-driven mindset with strong attention to detail A social and team-oriented style, with the ability to work well among different personalities Carlisle perks! As a named Great Place to Work (not once, but five times!), our commitment to making life better for our people speaks for itself. Here's a snapshot of our perks:

• An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 21 weeks paid parental leave and a $250 baby bonus
• Exciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many more
• Ongoing learning and development opportunities to help you reach your full potential - whether through our highly engaging and interactive e-learning platform or formally recognised courses, we're here to encourage your long-term growth
• Loyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day - an extra day off before Melbourne Cup
• Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platform
• Parties, award nights, mid-year and end-of-year events, Family Fun Day… you name it, we celebrate it! At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our team
• Brand new office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports court If you're seeking a challenging environment, focused on excelling as an individual and working in a vibrant team then this could be the role for you.

We Are Carlisle Carlisle Homes is a proud, Australian-owned business with a mission to make lives better. The pride in our brand comes from the impact that we have in building homes for Australian families. What we do is special, building homes, strengthening communities, and being part of creating a new Victoria is something we wear with pride. The opportunity we have to enrich the lives of our customers resonates deeply with our people and is a responsibility that we do not take lightly. Our focus on quality over quantity has provided Carlisle with strong foundations to reach the heights of success that the company is well respected for today, both within our industry and as a reputable employer on the national stage. We are looking for a customer-focused team member to join our dynamic customer team. In this role, you will be responsible for managing a high volume of clients while delivering outstanding service and clear communication throughout the customer journey. In this role, you will be responsible for the following: Manage a portfolio of 60+ clients concurrently in a fast-paced environment Deliver high-quality customer service across a range of client scenarios Manage customer expectations with professionalism and empathy Problem solve and respond to issues in a timely and practical manner Go above and beyond to create positive customer outcomes Communicate difficult news clearly, respectfully and confidently Work within established processes while maintaining a strong customer focus We are ideally seeking candidates with: Strong customer service experience in a fast-paced environment Proven ability to manage multiple clients or tasks at once Confidence handling challenging conversations and delivering bad news when required Excellent problem-solving skills and a calm, solutions-focused approach Adaptability, resilience and a high level of energy A process-driven mindset with strong attention to detail A social and team-oriented style, with the ability to work well among different personalities Carlisle perks! As a named Great Place to Work (not once, but five times!), our commitment to making life better for our people speaks for itself. Here's a snapshot of our perks:

• An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 21 weeks paid parental leave and a $250 baby bonus
• Exciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many more
• Ongoing learning and development opportunities to help you reach your full potential - whether through our highly engaging and interactive e-learning platform or formally recognised courses, we're here to encourage your long-term growth
• Loyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day - an extra day off before Melbourne Cup
• Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platform
• Parties, award nights, mid-year and end-of-year events, Family Fun Day… you name it, we celebrate it! At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our team
• Brand new office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports court If you're seeking a challenging environment, focused on excelling as an individual and working in a vibrant team then this could be the role for you.

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