Client Services Specialist

The Ember Recovery Client Services Specialist serves as the first and most trusted point of contact for clients, families, and visitors entering Ember Recovery and YSS services. This role delivers a welcoming, professional, and compassionate experience that reflects the mission and values of the organization. The Ember Recovery Client Services Specialist manages the front desk and overall welcome experience for the campus, ensuring that clients and guests are promptly and courteously received and that the day-to-day flow of the office operates smoothly. Serving as a liaison between admissions, clinical, and administrative teams, this position supports coordination of services, scheduling, and communication across departments. In addition, the Ember Recovery Client Services Specialist assists the admissions team in preparing intake materials, coordinating appointments, and guiding clients and families through the early stages of the admissions process. This role also provides professional tours of the Ember campus and offers clear, accurate information about available services. While rooted in client engagement, the position also provides essential administrative and clerical support that helps ensure efficient campus operations.

ESSENTIAL FUNCTIONS/TASKS/EFFORT

Serves as the primary point of contact for clients, families, visitors, and referral partners, ensuring a welcoming, professional, and compassionate experience both in person and over the phone. Manages the front desk and reception area, greeting visitors, directing inquiries, answering incoming calls, and coordinating the daily flow of the office and campus entry point. Provides professional tours of the Ember campus for prospective clients, families, and partners, presenting program information and representing the mission and services of Ember Recovery. Supports the admissions process by assisting with scheduling, preparing intake materials, coordinating appointments, and helping guide clients and families through initial enrollment steps. Maintains knowledge of Ember Recovery and YSS programs to answer questions, provide accurate information, and connect individuals with appropriate services or staff. Serves as a liaison between clinical staff, admissions staff, and administrative teams to support effective communication and coordination of services. Provides general administrative and clerical support including document preparation, file maintenance, correspondence, data entry, meeting coordination, and report preparation. Maintains organized electronic and paper records in accordance with agency policies and confidentiality requirements. Maintains a clean, organized, and welcoming reception and office environment that reflects a professional client experience. Responds appropriately to urgent or crisis situations by following established procedures and connecting individuals with appropriate staff or resources. Participates in meetings, trainings, and other organizational activities as requested. We want to create a world where youth are valued and empowered to stand strong. To do this, we ask our staff to embrace YSS core values

• Commitment, Collaboration, Compassion, Innovation, Integrity, and a "Can Do" Spirit .

MUST HAVES

• Required Qualifications A high school diploma or equivalent.

At least two years of related experience. Travel is required for this position. For YSS insurance purposes, you must: be 21 years of age, have a current, valid, state-issued, driver's license, and have a clean driving record.

SHOULD HAVES

• Preferred Qualifications Bachelor's degree in a related field.

Active listener with a strong ability to learn quickly Critical thinker who solves problems effectively Clear and professional communicator, verbally and in writing Collaborative team player who works well with others Efficient in managing resources Organized and effective in managing time and priorities The IDEAL candidate: Be rooted in purpose and driven by equity, inclusion, and positive social impact. Bring humility, respect, and cultural awareness to every interaction. Speaks a language in addition to English (especially one spoken in our communities). Who You Are... You believe every young person deserves a real chance at stability and independence, and you're willing to show up consistently to help make that happen. You balance empathy with accountability, building trust while maintaining healthy boundaries. Organized and dependable, you can manage multiple priorities while keeping documentation accurate and up to date. Most importantly, you see potential in every young adult and are committed to helping them move forward with confidence. We Celebrate Your Story... Have you navigated recovery from addiction, mental health challenges, trauma, or housing instability? Your lived experience offers a unique, compassionate perspective that can inspire real change . By sharing your story and serving as a role model or mentor, you can make a meaningful impact in the lives of youth and families. Your journey matters . If you're ready to use it to uplift and empower others , we warmly encourage you to apply. Who We Are... We're YSS

• one of Iowa's oldest & largest nonprofits dedicated to putting kids first.

Our mission? To spark hope, create opportunities, and help young people thrive. With life-changing programs, an enthusiastic leadership team, and our brand-new 50-acre recovery campus, we're growing fast and thinking big . Check us out at yss.org! At YSS , we celebrate the unique backgrounds, identities, and experiences that each team member brings. As an Equal Opportunity Employer , we're dedicated to creating a respectful, inclusive, and empowering environment where everyone can grow and succeed. And we're always working to do better together. YSS is a nicotine-free workplace. Heads Up! Don't Miss Our Messages!

• We communicate with applicants via email
• straight from our Paycom system. So be sure to keep an eye on your inbox (and your spam/junk folder too). Got questions? Email yss@yss.org
• we're happy to help! The YSS Hiring Process Apply
• Fill out the online app at yss.org/ysscareers. Assessment
• We'll check out your skills and experience. Interview
• Phone, video, or in-person
• we'll chat and get to know you. References
• Send us three+ people who can sing your praises. Screening
• Background and driving checks (plus license verification if needed). Offer
• If it's a match, you'll get a formal offer through Paycom.