Clinic Services Supervisor

DESCRIPTION

About this Position Do you have a passion and dedication to caring and advocating for your community and your patients? Do you find yourself energized and engaged when working in an evolving and challenging environment with a focus on continuous improvement? If so, we have an exciting opportunity for you to lead a talented and passionate team! The Community Health Centers of Lane County (CHCLC) is seeking a Clinic Services Supervisor to provide the full range of supervisory duties to include personnel and resource management comprised of coordinating staffing support, scheduling, hiring, and enforcement of performance standards. Additional responsibilities may include, but are not limited to, implementation of evidenced based practice, policy enforcement, performance/quality improvement, utilization management, HRSA preparedness, staff education and competency validation, direct patient care activities and other support activities within the scope of practice. The CHCLC is a division of Lane County Health & Human Services. This Clinical Supervisor position will be a part of a collaborative CHCLC leadership team who oversee day-to-day operations and activities of clinic staff for West 11th Rapid Access and Primary Care Clinic. We are looking for candidates with knowledge and experience working and supervising medical providers, nurses, medical assistants, and office assistants. Join us in our mission to "Improve lives" of residents in Lane County, apply today! This leader advises the senior leadership on clinic needs; reviews, recommends changes, and assists in the development of regulations, procedures, and other matters. As a Clinical Supervisor, you are responsible for working with senior leaders to optimize team performance, Community Care Organization Metrics, Oregon Health Authority Primary Care Patient Centered Medical Home, preventive health care measures, access to care and other organizational directed initiatives. You will support the CHCLC vision, mission, and organizational strategic themes for performance by aligning clinic initiatives and practices with FQHC and OHA regulations. You will participate in CHCLC meetings/activities to enhance the quality of management practices, policy definition, procedures, and programs. About the Division Lane County Health & Human Services, we believe healthy people are the foundation of healthy communities. The Community Health Centers of Lane County provide affordable primary care for the whole family

• infants, children, adolescents, adults, and seniors
• as well as integrated behavioral health, alternative services such as acupuncture, and preventative dental services.

At the Community Health Centers of Lane County, we focus on integrated care that values the whole person. Our services encompass not only treatment and prevention of illness, but also health education, dental services and behavioral health services. Lane County employees may be eligible for student loan repayment: See links below. Public Service Loan Forgiveness National Health Service Corps Click here to learn more about the Community Health Centers of Lane County!

Schedule:

Monday

• Friday; 8:00am
• 5:00pm.
• This is a non-represented position

QUALIFICATIONS

Education and Experience:

Eight years of education and/or experience in business or medical office administration, or similar, including one year of experience in a supervisory, management, or leadership role; Or an equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:

Those with clinical licenses or certifications (e.g., LPN, MA, EMT) are encouraged to apply. Individuals with less than a four year degree need additional years of healthcare job experience to qualify. 2 years supervisory experience preferred .

Notes:

This position is subject to a full background check. Offers of employment are contingent upon consenting to and successfully passing a drug screening test.

DRIVER'S LICENSE

Must be in possession of a valid driver's license at time of application, and a valid Oregon Driver's license by time of appointment. Studies have shown that women, BIPOC, Persons with Disabilities, and Neuro Divergent individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

CLASSIFICATION DETAILS

Clinic Services Supervisor Classification Details (Download PDF reader)

SUPPLEMENTAL INFORMATION

Selection Process Equal Employment Opportunity Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. Strategic Plan In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions. The 2025

• 2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County.

To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play. Veteran Preference Information Trauma Informed Care Statement Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts. Careers with Lane County Offer Extraordinary Benefits At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane

• throughout your career.

Read on to learn what great benefits await you in a career with Lane County. Introducing ALEX, Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date. The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group. ALEX Benefit Advisor (click here)

Collective Bargaining Units:

Admin-Pro

AFSCME AFSCME

Nurses AFSCME Physicians

FOPPO LCPOA

Local 626 Prosecuting Attorney's Benefits to keep you & your family well

• Physically Health insurance coverage becomes effective the first of the month following your first 30-days as an eligible employee. Medical/Rx/Vision
• Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents.

The plan options and costs per month for 2026 are outlined below: If you enroll in the HDHP the County will contribute to your

HSA:

For eligible members of unions LCPOA, 626, Admin Pro, and AFSCME Physicians $1,700 for individual coverage and $3,400 for family coverage. For eligible members of unions AFSCME General, AFSCME Nurses, FOPPO, PAA, and non-represented employees $1,600 for individual coverage and $3,200 for family coverage. Those who complete the requirements to receive the Live Well Credit by November 30, 2026, will receive an additional contribution of $400 individual or $800 family, funded in 2027. These amounts are prorated based on date of hire. All eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit. Wellness Clinic

• The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan.

Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more. Dental

• Lane County provides dental coverage for employees and their eligible dependents. Employee Assistance Program (EAP)
• Lane County provides this counseling and concierge service to employees and members of their immediate households. Fitness Center Membership
• Lane County provides employees with a free membership to a local fitness center. Benefits to keep you & your family well
• Financially Retirement
• Lane County pays for and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. Disability
• Lane County provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations. Time Management
• Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days. Holidays
• Lane County provides 10 paid holidays per year: New Year's Day Independence Day Martin Luther King Jr's Birthday Labor Day Presidents' Day Veterans' Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Life Insurance
• Lane County pays for employee group term life insurance. County-paid Training & Development to keep your career well On-site Classes
• Lane County offers a variety of on-site classes to develop employees' soft and technical skills. Online Training
• Lane County offers a variety of online classes through LEAP to help employees continually improve their skills. Conferences & Seminars
• Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development. Lane County offers these other valuable benefits Deferred Compensation Retirement Savings
• Employees may enroll in a deferred compensation program 457(b) to save for retirement. Vision
• Eligible employees may purchase supplemental vision insurance. Supplemental Life Insurance
• Employees may purchase supplemental life insurance for themselves and their dependents/spouse. Aflac
• Optional employee-paid voluntary group coverage is available through Aflac. Group Discounts
• Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern. For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124. Clinic Services Supervisor Lane County, OR $91,062.40

• $124,633.60 a year
• Full-time $91,062.40
• $124,633.60 a year
• Full-time

DESCRIPTION

About this Position Do you have a passion and dedication to caring and advocating for your community and your patients? Do you find yourself energized and engaged when working in an evolving and challenging environment with a focus on continuous improvement? If so, we have an exciting opportunity for you to lead a talented and passionate team! The Community Health Centers of Lane County (CHCLC) is seeking a Clinic Services Supervisor to provide the full range of supervisory duties to include personnel and resource management comprised of coordinating staffing support, scheduling, hiring, and enforcement of performance standards. Additional responsibilities may include, but are not limited to, implementation of evidenced based practice, policy enforcement, performance/quality improvement, utilization management, HRSA preparedness, staff education and competency validation, direct patient care activities and other support activities within the scope of practice. The CHCLC is a division of Lane County Health & Human Services. This Clinical Supervisor position will be a part of a collaborative CHCLC leadership team who oversee day-to-day operations and activities of clinic staff for West 11th Rapid Access and Primary Care Clinic. We are looking for candidates with knowledge and experience working and supervising medical providers, nurses, medical assistants, and office assistants. Join us in our mission to "Improve lives" of residents in Lane County, apply today! This leader advises the senior leadership on clinic needs; reviews, recommends changes, and assists in the development of regulations, procedures, and other matters. As a Clinical Supervisor, you are responsible for working with senior leaders to optimize team performance, Community Care Organization Metrics, Oregon Health Authority Primary Care Patient Centered Medical Home, preventive health care measures, access to care and other organizational directed initiatives. You will support the CHCLC vision, mission, and organizational strategic themes for performance by aligning clinic initiatives and practices with FQHC and OHA regulations. You will participate in CHCLC meetings/activities to enhance the quality of management practices, policy definition, procedures, and programs. About the Division Lane County Health & Human Services, we believe healthy people are the foundation of healthy communities. The Community Health Centers of Lane County provide affordable primary care for the whole family

• infants, children, adolescents, adults, and seniors
• as well as integrated behavioral health, alternative services such as acupuncture, and preventative dental services.

At the Community Health Centers of Lane County, we focus on integrated care that values the whole person. Our services encompass not only treatment and prevention of illness, but also health education, dental services and behavioral health services. Lane County employees may be eligible for student loan repayment: See links below. Public Service Loan Forgiveness National Health Service Corps Click here to learn more about the Community Health Centers of Lane County!

Schedule:

Monday

• Friday; 8:00am
• 5:00pm.
• This is a non-represented position

QUALIFICATIONS

Education and Experience:

Eight years of education and/or experience in business or medical office administration, or similar, including one year of experience in a supervisory, management, or leadership role; Or an equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:

Those with clinical licenses or certifications (e.g., LPN, MA, EMT) are encouraged to apply. Individuals with less than a four year degree need additional years of healthcare job experience to qualify. 2 years supervisory experience preferred .

Notes:

This position is subject to a full background check. Offers of employment are contingent upon consenting to and successfully passing a drug screening test.

DRIVER'S LICENSE

Must be in possession of a valid driver's license at time of application, and a valid Oregon Driver's license by time of appointment. Studies have shown that women, BIPOC, Persons with Disabilities, and Neuro Divergent individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

CLASSIFICATION DETAILS

Clinic Services Supervisor Classification Details (Download PDF reader)

SUPPLEMENTAL INFORMATION

Selection Process Equal Employment Opportunity Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. Strategic Plan In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions. The 2025

• 2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County.

To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play. Veteran Preference Information Trauma Informed Care Statement Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts. Careers with Lane County Offer Extraordinary Benefits At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane

• throughout your career.

Read on to learn what great benefits await you in a career with Lane County. Introducing ALEX, Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date. The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group. ALEX Benefit Advisor (click here)

Collective Bargaining Units:

Admin-Pro

AFSCME AFSCME

Nurses AFSCME Physicians

FOPPO LCPOA

Local 626 Prosecuting Attorney's Benefits to keep you & your family well

• Physically Health insurance coverage becomes effective the first of the month following your first 30-days as an eligible employee. Medical/Rx/Vision
• Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents.

The plan options and costs per month for 2026 are outlined below: If you enroll in the HDHP the County will contribute to your

HSA:

For eligible members of unions LCPOA, 626, Admin Pro, and AFSCME Physicians $1,700 for individual coverage and $3,400 for family coverage. For eligible members of unions AFSCME General, AFSCME Nurses, FOPPO, PAA, and non-represented employees $1,600 for individual coverage and $3,200 for family coverage. Those who complete the requirements to receive the Live Well Credit by November 30, 2026, will receive an additional contribution of $400 individual or $800 family, funded in 2027. These amounts are prorated based on date of hire. All eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit. Wellness Clinic

• The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan.

Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more. Dental

• Lane County provides dental coverage for employees and their eligible dependents. Employee Assistance Program (EAP)
• Lane County provides this counseling and concierge service to employees and members of their immediate households. Fitness Center Membership
• Lane County provides employees with a free membership to a local fitness center. Benefits to keep you & your family well
• Financially Retirement
• Lane County pays for and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. Disability
• Lane County provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations. Time Management
• Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days. Holidays
• Lane County provides 10 paid holidays per year: New Year's Day Independence Day Martin Luther King Jr's Birthday Labor Day Presidents' Day Veterans' Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Life Insurance
• Lane County pays for employee group term life insurance. County-paid Training & Development to keep your career well On-site Classes
• Lane County offers a variety of on-site classes to develop employees' soft and technical skills. Online Training
• Lane County offers a variety of online classes through LEAP to help employees continually improve their skills. Conferences & Seminars
• Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development. Lane County offers these other valuable benefits Deferred Compensation Retirement Savings
• Employees may enroll in a deferred compensation program 457(b) to save for retirement. Vision
• Eligible employees may purchase supplemental vision insurance. Supplemental Life Insurance
• Employees may purchase supplemental life insurance for themselves and their dependents/spouse. Aflac
• Optional employee-paid voluntary group coverage is available through Aflac. Group Discounts
• Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern. For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.