CMA - Certified Medical Assistant - Specialty Clinic - Maywood

Employment Type:

Full time

Shift:

Day Shift Description:

Position is located in the Outpatient Clinic on the Maywood Campus. The Certified Medical Assistant utilizes a defined skill set consistent with the basic educational program, certification, and relevant work experience to deliver direct care to the patient in the ambulatory setting. Working under the direct supervision/licensure of the physician, the Medical Assistant is an integral member of the health care team and is responsible for coordinating the pre/intra/post aspects of the medical visit. Those include direct care, registration & scheduling, physician-patient communication and other office-related tasks. In addition, will administer medication and works directly with other health care professionals at the site as well as ancillary department and services to coordinate care. The core Magis values of care, concern, cooperation and respect are evidenced in daily work.

Direct Care:

Provides care to the patient and support to the physician throughout the entire visit, beginning at the time of arrival at the reception desk, during the visit, and completion of the check out process. This includes but is not limited to history taking, assisting with routine tasks and procedures, telephone messaging, scheduling and visit follow up orders. Works under the supervision of a registered professional nurse when additional skill, assessment and expertise are needed, or in the absence of the physician Registration & Front office: Utilizes technical skills and knowledge of the computerized scheduling systems to generate patient demographic info as well as cilitate appointment scheduling and access to care. Demonstrates capacity for attention to detail as it relates to insurance, billing and referral processes.

Scheduling:

Demonstrates initial and ongoing competency with the enterprise's computerized scheduling systems for clinic appointments and ancillary testing. In addition, coordinates external referrals into and out of the system when requested or ordered by the physician. Routinely reviews physician schedules to identify opportunities to improve patient access and/or reduce wait times, maximize staff/physician productivity and maintain clinic flow

Telephone & Communications:

Serves as the primary source of contact for clinical operations within the department. Deals promptly, directly and completely with messages from patients and physicians.

Scribe:

Serves as the "live" recorder of the Physician visit with the patient. Is proficient in the physician documentation templates and protects confidentiality of patient's personal health information (PHI). Follows all rules of documentation within EPIC.

Age Specific Competencies:

Demonstrates knowledge of the principles of growth and development for the appropriate age span of the units patients. The age span of the unit's patients is:

School Age, Adolescence, Young Adult, Middle Adult & Geriatrics Minimum Education:

Required:

High School Diploma plus training acquired through work experience or education

Preferred:

Administrative or technical background acquired through completion of 2 - 3 years of college Specify Degree(s): Successful completion of accredited medical assistant program

Minimum Experience:

Preferred:

1-2 years of previous job-related experience

Details:

Ambulatory experience in primary or specialty setting is preferred.

Required Licensure/Certifications:

Must possess at least one (1) of the following Medical Assistant credentials: Certified Medical Assistant (CMA) American Association of Medical Assistants (AAMA) Registered Medical Assistant (RMA) American Medical Technologists (AMT) National Center for Competency Testing (NCCT) National Healthcareer Association (NHA) CPR by the American Heart Association Successful completion of Loyola's phlebotomy training program is required. Must complete Loyola's math exam with a score of 100% for medication administration Must maintain/demonstrate competency for the 'home base' clinical area as well as at least one other specialty clinic as appropriate to the clinic location

Computer Skills:

Required:

Basic Keyboarding Skills Preferred:

EPIC, EPIC

Cadence Microsoft Outlook Required Skills:

Ability to communicate verbally Ability to deal calmly and courteously with people Ability to deal with stressful situations Ability to finish tasks in a timely manner Ability to follow oral and written instructions and established procedures Ability to function independently and manage own time and work tasks Ability to maintain accuracy and consistency Ability to maintain confidentiality Ability to maintain office files and follow standard office procedures Ability to work as an effective team member

Personal Relationships:

Routine job with interpersonal contact

Internal Contacts:

Within Department Cross-departmental Physicians Students Management Physician Assistants, Adv Practice Nurses External Contacts:

Patients Families Insurance Companies Regulatory Agencies Visitors Other healthcare agencies

Referring Physicians Working Conditions:

Work takes place on hospital unit or clinical setting Occasional exposure to unpleasant physical conditions and/or health & safety hazards Occasional travel between sites is required

Physical Demands:

Occasionally:

Sitting Lifting/Carrying (Up to 25 lbs)

Frequently:

Standing Walking Bending Reaching with Arms Finger/Hand Dexterity Talking Hearing Seeing Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.