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UF
USDA Forest Service HRM Contact Center
Support Services Specialist
Job Description
Support Services Specialist Department of Agriculture Forest Service Summary This position is being advertised the GS-5/6 grade level with promotion potential to the GS-8 grade level and is responsible for accomplishing a variety of support services. For additional questions about the duties of these positions, refer to the Additional Informion Section for names and email addresses for points of contact by Region. Learn more about this agency Summary This position is being advertised the GS-5/6 grade level with promotion potential to the GS-8 grade level and is responsible for accomplishing a variety of support services. For additional questions about the duties of these positions, refer to the Additional Informion Section for names and email addresses for points of contact by Region. Learn more about this agency Overview Help Accepting applicions Locion Many vacancies in the following locions: Bayfield, CO Carbondale, CO Conifer, CO Dolores, CO Silverthorne, CO Hamilton, MT Chadron, NE Wall, SD Pleasant Grove, UT No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $40,736
- $59,031 per year Salary is listed as Rest of United Stes (RUS) locality. Final salary determined the time of selection dependent on the duty locion. Pay scale & grade GS 5
- 6 Promotion potential 8 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel
- You may be expected to travel for this position.
Specialized Experience Requirement:
For the GS-05 level: Applicants must have three years of progressively responsible general experience, one year of which was equivalent to the least the GS-04 level. General experience is experience th involved dealing with others in person-to-person work situions, in obtaining and providing a variety of services for an organizion, or other work th demonstred the ability to perform successfully the work of the position to be filled. Examples of work experience th meet this requirement include: Accurely typing correspondence, reports, or similar merials from handwritten or electronic drafts using word processing software; ensuring correct grammar, spelling, capitalizion, punctuion, and approprie form; using dabase or spreadsheet software to enter, revise, sort, calcule, or retrieve da for standard reports; accurely and promptly transmitting and receiving documents and messages electronically; reading, routing, and processing incoming correspondence and merials in accordance with established procedures. OR Successful completion of a full 4-year course of study in any field leading to a bachelor's degree. OR A combinion of successfully completed post-high school educion (in excess of the first 60 semester hours) and experience. The educion must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. For the GS-06 level: Applicants must have one year of specialized experience equivalent to least the GS-05 grade level. Specialized experience is defined as meeting one or more of the following: Compiling and organizing monthly expenditure informion for routine budget reporting; reviewing correspondence or documents for grammical accuracy, correct formting, and adherence to established guidelines; purchasing routine supplies or special-order items, including reconciling purchases in an electronic dabase; monitoring inventory levels and determining when supplies need replenishment. OR One full year (18 semester/27 quarter hours) of successfully completed gradue level coursework th is directly reled to the work of the position (such as Business or Public Administrion, or other administrive or management fields reled to the position being filled). The educion was obtained in an accredited college or university. OR A combinion of gradue level educion (such as Business or Public Administrion, or other administrive or management fields reled to the position being filled) th is directly reled to the work of the position and specialized experience. The educion was obtained in an accredited college or university. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Educion This job does not have an educion qualificion requirement. Additional informion The USDA Forest Service has legislive authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstrion Project. Under this authority, any U.S. citizen may apply. Positions may be filled one or more of the duty locions included in this announcement. Final determinion of the duty locion made the time of the job offer. For additional informion about the duties of the position, please contact the following individual(s): Region 1: Jamie Romero ( jamie.romero@usda.gov ) Region 2: Courtney Murray ( courtney.murray@usda.gov ), Timothy Buskirk ( timothy.buskirk@usda.gov ), Julie Johndreau ( julie.johndreau@usda.gov ), Nicholas Glidden ( nicholas.glidden@usda.gov ), Nicholas Mustoe ( nicholas.mustoe@usda.gov ), Brian Bankes ( brian.bankes@usda.gov ) Region 4: Ivy Roberts ( ivy.roberts@usda.gov ) Salary wage as shown is for Rest of the U.S. Final salary determined the time of selection dependent on the duty locion for more informion, refer to the Office of Personnel Management, Salary and Wages web page . Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP) : To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candides must meet the basic eligibility requirements and all selective factors.CTAP/ICTAP
eligibles must meet the agency's definition for a quality candide as provided in the How You Will Be Evalued section of this announcement to be If you are selected for a position with further promotion potential, you placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed. The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to tract highly qualified candides. Additional Informion is available on the OPM Website . This is a non-bargaining unit position. Housing may be available. Forest Service daycare facilities may be available. We may select from this announcement or any other source to fill one or more vacancies. Multiple positions may be filled from this announcement. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. You evalued in accordance with the cegory ring procedure as defined in the USDA Demonstrion Project Plan. Applicants who meet the basic minimum qualificion requirements established for the position placed in the Eligible cegory. You further evalued against criteria for placement in the Quality cegory. This evaluion is based on the level of your experience, educion, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each cegory.Accomplishment Record Review:
If you are found minimally qualified, a ring panel will review your resume and Accomplishment Record narrives. To view the applicion form, : https://apply.usastaffing.gov/ViewQuestionnaire/13049973 Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help The following documents are required for your applicant package to be complete. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of considerion.Resume th includes:
Personal Informion:
name, address, contact informion; Educion ; Work Experience reled to this position as described in the major duties including work schedule, hours worked per week, des of employment; title, series, grade (if applicable); other qualificions . Resume cannot exceed 2 pages . If educion is required or you are using educion to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the applicion if it includes your name and the necessary course informion; however, if you are selected, you required to submit official transcripts prior to entering on duty. Educion must have been successfully obtained from an accredited school, college or university. If any educion was completed a foreign institute, you must submit with your applicion evidence th the institute was appropriely accredited by an accrediting body recognized by the U.S. Department of Educion as equivalent to U.S. educion standards. There are prive organizions th specialize in this evaluion and a fee is normally associed with this service. For a list of prive organizions th evalue educion, the NACES website. All transcripts must be in English or include an English translion. If claiming veteran's preference, you must submit a DD214, Certifice of Release from Active Duty, which shows des of service and discharge under honorable conditions. If currently on active duty you must submit a certificion of expected discharge or release from active duty service under honorable conditions not ler than 120 days after the de the certificion is submitted. Veteran's preference must be verified prior to appointment. Without this documention, you will not receive veteran's preference and your applicion evalued based on the merial(s) submitted. If claiming 10-point veteran's preference you must provide the DD214 or certificion requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Applicion for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determinion th there is insufficient documention to support your claim for 10-point preference. For more informion on veterans' preference FedsHireVets . Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separion notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity terminion), SF-50 documenting separion (as applicable), current performance appraisal with ring of least "Fully Successful" or equivalent, and your most recent SF-50 noting position, grade level, and duty locion with your applicion per 5 CFR 330. How to Apply Help Please view Tips for Applicants- a guide to the Forest Service applicion process. Please read the entire announcement and all instructions before you begin. You must complete this applicion process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing de of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m.
- 3:30 p.m., Mountain Time Zone, Monday
- Friday).
DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT.
Albuquerque, NM 87109 US Next steps Your applicion reviewed to verify th you meet the eligibility and qualificion requirements for the position prior to issuing referral lists to the selecting official. If further evaluion or interviews are required, you contacted. Log in to your USAJOBS account to check your applicion stus. You must choose to turn on email notificions in your USAJOBS profile if you want to receive important email notificions th may impact your applicant experience (e.g. If you start an applicion and do not submit it prior to the closing de, USAJOBS will send an email reminder th the closing de is approaching and your applicion is in an incomplete stus). Multiple positions may be filled from this announcement. Under the Fair Chance Act , agencies are not allowed to request informion about an applicant's criminal history until a conditional offer of employment has been made, except as allowed for access to classified informion; assignment to nional security duties or positions; acceptance or retention in the armed forces; or recruitment of a Federal law enforcement officer. An applicant may submit a complaint, or any other informion reled to an organizion's alleged noncompliance with the Fair Chance Act. The complaint must be submitted within 30 calendar days of the de of the alleged noncompliance. To make a Fair Chance Act inquiry or complaint, send an email with the approprie informion to sm.fs.hrm_elr@usda.gov , subject line: Fair Chance Act. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The following documents are required for your applicant package to be complete. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of considerion.Resume th includes:
Personal Informion:
name, address, contact informion; Educion ; Work Experience reled to this position as described in the major duties including work schedule, hours worked per week, des of employment; title, series, grade (if applicable); other qualificions . Resume cannot exceed 2 pages . If educion is required or you are using educion to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the applicion if it includes your name and the necessary course informion; however, if you are selected, you required to submit official transcripts prior to entering on duty. Educion must have been successfully obtained from an accredited school, college or university. If any educion was completed a foreign institute, you must submit with your applicion evidence th the institute was appropriely accredited by an accrediting body recognized by the U.S. Department of Educion as equivalent to U.S. educion standards. There are prive organizions th specialize in this evaluion and a fee is normally associed with this service. For a list of prive organizions th evalue educion, the NACES website. All transcripts must be in English or include an English translion. If claiming veteran's preference, you must submit a DD214, Certifice of Release from Active Duty, which shows des of service and discharge under honorable conditions. If currently on active duty you must submit a certificion of expected discharge or release from active duty service under honorable conditions not ler than 120 days after the de the certificion is submitted. Veteran's preference must be verified prior to appointment. Without this documention, you will not receive veteran's preference and your applicion evalued based on the merial(s) submitted. If claiming 10-point veteran's preference you must provide the DD214 or certificion requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Applicion for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determinion th there is insufficient documention to support your claim for 10-point preference. For more informion on veterans' preference FedsHireVets . Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separion notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity terminion), SF-50 documenting separion (as applicable), current performance appraisal with ring of least "Fully Successful" or equivalent, and your most recent SF-50 noting position, grade level, and duty locion with your applicion per 5 CFR 330. How to Apply Help Please view Tips for Applicants- a guide to the Forest Service applicion process. Please read the entire announcement and all instructions before you begin. You must complete this applicion process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing de of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m.
- 3:30 p.m., Mountain Time Zone, Monday
- Friday).
DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT.
Albuquerque, NM 87109 US Next steps Your applicion reviewed to verify th you meet the eligibility and qualificion requirements for the position prior to issuing referral lists to the selecting official. If further evaluion or interviews are required, you contacted. Log in to your USAJOBS account to check your applicion stus. You must choose to turn on email notificions in your USAJOBS profile if you want to receive important email notificions th may impact your applicant experience (e.g. If you start an applicion and do not submit it prior to the closing de, USAJOBS will send an email reminder th the closing de is approaching and your applicion is in an incomplete stus). Multiple positions may be filled from this announcement. Under the Fair Chance Act , agencies are not allowed to request informion about an applicant's criminal history until a conditional offer of employment has been made, except as allowed for access to classified informion; assignment to nional security duties or positions; acceptance or retention in the armed forces; or recruitment of a Federal law enforcement officer. An applicant may submit a complaint, or any other informion reled to an organizion's alleged noncompliance with the Fair Chance Act. The complaint must be submitted within 30 calendar days of the de of the alleged noncompliance. To make a Fair Chance Act inquiry or complaint, send an email with the approprie informion to sm.fs.hrm_elr@usda.gov , subject line: Fair Chance Act. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Additional locions Silverthorne, CO Hamilton, MT Chadron, NE Wall, SD Pleasant Grove, UT Overview Help Accepting applicions Locion Many vacancies in the following locions: Bayfield, CO Carbondale, CO Conifer, CO Dolores, CO Silverthorne, CO Hamilton, MT Chadron, NE Wall, SD Pleasant Grove, UT No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $40,736- $59,031 per year Salary is listed as Rest of United Stes (RUS) locality. Final salary determined the time of selection dependent on the duty locion. Pay scale & grade GS 5
- 6 Promotion potential 8 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel
- You may be expected to travel for this position.