Collections Analyst

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day. At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:

The Collections Analyst identifies, evaluates, analyzes and resolves open invoices and related Accounts Receivable (A/R) issues. The Collections Analyst Maintains close working relationships with customers and Burroughs personnel in order to update databases/systems and discuss and resolve open Accounts Receivable issues. Identifies root cause of issues and recommends resolutions to prevent re- occurrence. Assist in summarizing AR related data for reporting purposes.

Essential Functions/Key Responsibilities:

Evaluates and analyzes open invoices. Identifies and investigates trends, issues and delinquent items. Collaborates with internal and external parties to identify root cause of the problem and recommends resolution. Takes appropriate action to close open AR and reconcile payments. Communicates regularly with customers to address A/R and related issues. Works closely with Sales and Order Entry staff and/or customers in supporting the set-up of vendor information for new accounts or new customers. Summarizes and analyzes data for audits or general inquiries. Prepare reports as required. Assist with month end close activities. Support of special projects as requested. Make recommendations for changes in procedures to improve efficiency. Capable of analyzing financial data to make appropriate credit recommendations Demonstrates the right judgment inside their authority when it comes to releasing and holding orders. Participate with Sales to ensure credit terms are suitable and in line with the credit/collections policy. Recommend credit limits for potential and existing customers. Resolve complex issues. Work together with internal and external customers for improvements in cash application. Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the company.

Knowledge, Skills and Abilities:

Problem Solving/Analysis Team centered/work well with co-workers to resolve issues and problems Customer Service focus Strong communication skills (verbal and written) Ability to work independently Attention to detail

Thoroughness Education and Experience:

Bachelor's degree in accounting/finance preferred 3+ yrs. experience in Accounts Receivable? Credit with some international experience

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. This job operates in a professional office environment

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice. Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.