Collections and Customer Service Representative

Collections and Customer Service Representative at LHH Collections and Customer Service Representative at LHH in Kings Mills, Ohio Posted in 6 days ago.

Type:

full-time

Job Description:

Customer Service and Collections Representative Mason, Ohio Pay:

$20-$24/hour

Schedule:

1st shift

Employment Type:

Contract?to?hire LHH Recruitment Solutions is partnering with our client in Mason, Ohio to hire a Customer Service and Collections Representative. This is a 1st shift, contract?to?hire opportunity supporting customer service and accounts receivable functions. This role is ideal for someone who enjoys working with customers while confidently handling billing and collections conversations. Job Responsibilities Handle inbound and outbound customer calls regarding invoices, account balances, and payment status Perform collection activities on past due accounts while maintaining positive customer relationships Address billing questions and resolve discrepancies in a timely and professional manner Document customer interactions, payment arrangements, and follow?up activity accurately Process payments and update account information within internal systems Work closely with internal departments to resolve account issues Provide general customer service support via phone and email as needed Qualifications Previous customer service experience required B2B collections experience Collections or accounts receivable experience preferred Strong communication and negotiation skills Ability to professionally handle sensitive financial conversations Detail?oriented with strong organizational skills Comfortable working with ERP, accounting, or CRM systems Proficient in Microsoft Office, especially Excel Ability to manage multiple priorities in a fast?paced environment Why This Role Competitive pay of $20-$24/hour 1st shift schedule with consistent hours Contract?to?hire opportunity with potential for long?term employment Professional office environment with training and support Opportunity to gain hands?on experience in customer service and collections