Collections Specialist

We are looking for a Collections Specialist to strengthen accounts receivable operations for a growing organization in Maryland. This Long-term Contract position is fully onsite and offers a consistent 40-hour workweek. The person in this role will help improve collection activity, resolve outstanding balances, and support a more disciplined follow-up process with customers.

Responsibilities:

• Manage collection efforts across outstanding customer accounts and maintain steady follow-up to reduce overdue balances.
• Review account activity, billing records, and payment status to identify issues and support timely resolution of receivables.
• Communicate with customers regarding past-due invoices, payment commitments, and account discrepancies in a clear and detail-oriented manner.
• Work within Sage Intacct to research job details, confirm billing information, and update collection-related records.
• Coordinate with internal teams to clarify charges, investigate account questions, and remove obstacles delaying payment.
• Monitor aging reports and prioritize accounts that require immediate attention based on risk and delinquency trends.
• Document customer interactions, collection progress, and next steps accurately to maintain clear account histories.