Collections Specialist

Description We are looking for a Collections Specialist to support accounts receivable activities for our team in Wixom, Michigan. This position focuses on managing outstanding balances, maintaining accurate financial records, and working collaboratively across departments to address account issues. The ideal candidate brings strong follow-through, sound judgment, and a detail-oriented approach to customer communication while helping improve collection performance and process efficiency.

Responsibilities:

Track account activity and keep collection records current, organized, and accurate. Review aging data regularly and take timely action to follow up on overdue customer balances. Work with management to address escalated accounts and help resolve situations involving greater financial risk. Oversee customer hold status by coordinating with internal teams to confirm account standing and determine appropriate next steps. Apply incoming payments accurately and maintain the integrity of accounts receivable subledger information. Support period-end accounting tasks by assisting with month-end and year-end accounts receivable close activities. Verify that financial documentation is complete, accurate, and consistent with internal accounting expectations. Safeguard sensitive customer account information by handling records with discretion and care. Recommend practical improvements that strengthen collection workflows and increase operational efficiency. Requirements - Prior experience in collections, accounts receivable, or a similar accounting-related role. Strong verbal and written communication skills with the ability to navigate payment discussions effectively. Demonstrated negotiation skills and the ability to encourage positive resolution of outstanding balances. High attention to detail with solid organizational and analytical problem-solving capabilities. Ability to manage multiple assignments independently while meeting deadlines and maintaining accuracy. Detail-oriented, customer-focused approach when interacting with clients and internal stakeholders. Proficiency with accounting software and Microsoft Office applications, including Excel. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .