Collections Specialist

Description We are looking for a Collections Specialist to join a busy business office in Lindenhurst, Illinois on a contract basis with the potential for a permanent position. This role is ideal for someone who can step in quickly, manage outstanding balances, and communicate confidently with families and residential accounts. The position supports day-to-day collection activity while helping maintain accurate financial information and account status updates.

Responsibilities:

• Manage assigned accounts by reviewing outstanding balances and following up on overdue payments in a timely manner.
• Contact families and residential clients to discuss account status, resolve payment issues, and secure appropriate next steps.
• Establish practical payment arrangements based on account circumstances and approved guidelines.
• Maintain accurate billing and collection records to support consistent account follow-up and documentation.
• Verify financial resources and confirm relevant account details before advancing collection efforts.
• Update census-related and account information in clinical or business systems to reflect admissions, discharges, and changes affecting billing.
• Assist the business office in reducing aged receivables by prioritizing past-due accounts and keeping collection activity organized.
• Work closely with onsite leadership and office staff to support daily business office operations related to collections and billing. Requirements
• At least 2 years of experience in collections, billing, or accounts receivable support.
• Working knowledge of consumer, commercial, or credit collections practices.
• Ability to communicate professionally and effectively by phone regarding payment status and account resolution.
• Experience reviewing balances, documenting collection activity, and tracking follow-up actions.
• Comfortable handling sensitive financial information with accuracy and discretion.
• Strong organizational skills with the ability to manage multiple accounts and priorities in a permanent office setting.
• Proficiency with business systems or office software used for billing, account updates, and record maintenance.

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