Collections Specialist

Description We are looking for a Collections Specialist to support account recovery efforts and help maintain healthy customer payment performance for a contract-to-permanent opportunity in Greenville, South Carolina. This role focuses on managing overdue balances, reviewing account risk, and resolving billing issues with accuracy and care. The ideal candidate is comfortable communicating with customers, handling multiple priorities, and working in a fast-paced environment while meeting deadlines.

Responsibilities:

• Engage with customers by phone and email to resolve past-due balances and encourage timely payment.
• Build and maintain accurate credit files, including payment history and relevant account documentation.
• Evaluate customer accounts using credit reports and risk tools to help determine financial reliability and exposure.
• Oversee collection activity across assigned receivables, recording follow-ups and outcomes each day.
• Investigate disputed charges and billing concerns, then work toward appropriate resolution.
• Reconcile account balances and payment records to ensure accuracy and identify outstanding issues.
• Address credit-related questions from customers and internal partners in a clear and timely manner.
• Escalate seriously delinquent accounts for outside collection action and notify leadership of higher-risk situations.
• Establish payment commitments, coordinate payment plan arrangements, and process credit card transactions as needed.
• Review aging reports regularly while maintaining strong customer relationships through clear, attentive communication. Requirements
• At least 1 year of experience in collections, accounts receivable, or a related credit environment.
• Background supporting commercial collections, consumer collections, or both.
• Working knowledge of collection procedures, billing follow-up, and credit practices.
• Ability to assess account status using credit information, reports, and reconciliation details.
• Strong verbal and written communication skills for customer contact and internal collaboration.
• Proficiency in documenting collection activity with accuracy and consistency.
• Ability to manage several priorities at once and meet deadlines in a fast-paced setting.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .