Commercial Services Dispatcher

Commercial Services Dispatcher 4.0 4.0 out of 5 stars 5460 SE 133rd Pl, Belleview, FL 34420 Full-time Nash Plumbing and Mechanical, LLC 26 reviews Full-time This position will report to Nash Plumbing and Mechanical, LLC, a subsidiary of HB Global. Job Summary•The Commercial Services Dispatcher at HB Global, LLC plays a critical role in coordinating and optimizing the scheduling and deployment of field service technicians for commercial clients, ensuring efficient service delivery and customer satisfaction. Responsibilities•Receive and process incoming service requests from commercial clients via phone, email, and internal systems. Prioritize and dispatch service calls to appropriate technicians based on urgency, skill set, location, and availability. Monitor technician schedules and progress, providing real-time updates to clients and internal teams. Communicate effectively with technicians, providing necessary job details, troubleshooting support, and logistical assistance. Maintain accurate records of service calls, dispatch activities, and customer interactions in the company's CRM system. Handle customer inquiries, resolve service-related issues, and escalate complex problems to management when necessary. Collaborate with other departments, such as sales and operations, to ensure seamless service delivery. Prepare and distribute daily, weekly, and monthly reports on dispatch activities and service performance. Ensure compliance with all company policies, safety regulations, and industry standards. Assist with other administrative duties as assigned to support overall operational efficiency. Qualifications•High school diploma or equivalent; associate's degree or higher in a relevant field preferred. Proven experience (2+ years) in a dispatch, scheduling, or customer service role, preferably within a commercial services or HVAC/plumbing/electrical industry. Strong geographical knowledge and ability to navigate efficiently. Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook). Ability to multi-task, prioritize effectively, and work well under pressure in a fast-paced environment. Strong problem-solving skills and a proactive approach to issue resolution. Exceptional organizational skills and attention to detail. Ability to work independently and as part of a team. Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.