Communications Officer/911 Dispatcher

Receive emergency calls from the public requesting police, fire, medical, or other emergency services Determine nature and location of emergency, determine priorities, and dispatch police, fire, ambulance, or other emergency units as necessary and in accordance with established procedures Maintain contact with all units on assignment; maintain status and location of police, fire, and medical units Answer non-emergency calls for assistance and relay information to appropriate agency Enter, update, and retrieve information from a variety of computer systems Receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data Monitor several complex public safety radio frequencies; operate a variety of communications equipment, including radio consoles, telephones and computer systems Arrange for tow trucks and public works emergency service or contact appropriate agencies Perform a variety of record keeping, filing, indexing, and other general clerical work Monitor surveillance screens and operate internal alarm system Manually activate interior and exterior doors from the communications center Test and inspect equipment as required Attend court as required to give evidence Provide general instruction and assist with training of new employees Other duties as assigned by the 911 Communications Administrator and /or Lieutenant as are necessary or incidental to the proper performance of the position Professionalism when dealing with City officials, the public and other agencies Effectively communicate with and elicit information from upset and irate citizens; exercise independent judgment and work with a minimum of supervision; learn geographic features and streets of the area the communications center is responsible for servicing Demonstrate personal and professional honesty, integrity, and good judgment as shown in applicant's criminal history, background, and motor vehicle record Greet and assist visitors at the dispatch window

Job Type:

Full-time Pay:

From $23.14 per hour

Benefits:

401(k) 401(k) matching Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person