Community Association Manager

Position Title:

Community Association Manager Reports To:

Director of Community Operations Schedule/Hours:

Monday-Friday, Hours may vary based on requirements

Summary:

This position is responsible for managing and directing all functions of an assigned large homeowner's association to ensure the needs of the property, Board of Directors and homeowners are consistently met. Develops and implements improvements to reduce operational costs and guarantee maintenance and project quality with vendors. The Community Association Manager must be a strong leader who is detail oriented, communicates effectively and has experience with managing a large community.

Duties & Responsibilities:

• Manage the day to day operations of the community including but not limited to maintenance service requests, respond to homeowner questions and concerns, and ensure compliance with the HOA documents and Florida Statutes.
• Perform regular onsite community inspections. Identify violations and notify homeowners through approved processes. Ensure follow up to resolution of issues.
• Oversee ARC applications and communicate with Board and homeowners.
• Prepare Board meeting notices, attend Board meetings and annual meeting, submit transcribed minutes for review and work with Board to ensure smooth monthly meetings.
• Maintain compliance with HOA DCR's and By-Laws, as well as, Florida Statutes for the community.
• Update Association communications and ensure current information is disseminated to the homeowners and website.
• Maintain accurate records and files for the vendors, accounts payable and homeowners.
• Collaborate with Management Company to coordinate debt collection once delinquent accounts are identified. If necessary, work with HOA attorney for collection of debts.
• Manage HOA account in current software system and update homeowner records. Work with the Board President and Treasurer on the approval process for all vendor payment requests.
• Partner with onsite security company to ensure safety of community.
• Supervise office staff.
• Assist in the preparation and development of annual operating budget.
• Review current vendor contracts and engage new vendors when necessary.
• Contact vendors for repairs, follow up on service calls and process invoices. Handle correspondence with vendors regarding payments and discrepancies.
• Partner with Board of Directors for compliance with HOA documents, ensure expectations are met and assist in prompt response and resolution to questions and problems of homeowners. Establish and maintain a positive relationship with homeowners, Board of Directors and Management Company to ensure a high level of service and achievement of goals and objectives.
• Oversee the office filing system, scanning and archival system.
• Other duties as needed or required.

Qualifications:

Education:

Must be certified and licensed by the State of Florida for Community Association Management (CAM). Bachelor's Degree in Business or related field preferred.

Experience:

3-5 years' experience in community management required; experience with a large HOA preferred. Supervisory experience required.

Licenses:

Active Community Association Manager License required.

Skills:

Must have excellent leadership, communication skills, customer service and interpersonal skills and be able to work as part of a team in a service-oriented environment; must exhibit strong organization skills and accounting skills; public relations skills helpful to job performance. Must possess ability to set priorities. Must possess initiative; be detail-oriented, efficient, and able to handle diversified tasks concurrently.

Specific Skills:

Must have website, email and computer knowledge including Microsoft office products.

Physical Abilities:

Work is primarily sedentary; there are no specific physical demands.

Job Type:

Full-time Pay:

$55,000.00 - $62,000.00 per year

Benefits:

Dental insurance Paid time off Vision insurance

Work Location:

In person