Community Care Program Manager

Community Care Program Manager PurposeCare - 3.2 Park Ridge, IL Job Details 1 day ago Qualifications Administrative experience High school diploma or GED Supervising experience Team management Customer complaint resolution Full Job Description Are you searching for a Purpose ? PurposeCare is Bringing Healthcare Home, and we want you to join our family! PurposeCare is a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and innovative technology, PurposeCare ensures that our most vulnerable are provided with the support necessary to live full lives in their community. Your Care is Our Purpose. Position Overview The PurposeCare CCP Program Manager is a self-starter and highly detail-oriented leader responsible for managing, training, directing, executing, and continuously improving the operations of the CCP Program. This role coordinates and oversees the CCP Program to ensure operational efficiency, compliance, and quality service delivery. The CCP Program Manager possesses in-depth knowledge of Illinois CCP Program policies, procedures, and regulations related to local and state municipalities. 1. Personnel & Caregiver Oversight Responsible for overseeing the accuracy of personnel records Enter mileage, show-up times, and trip fees Manage the addition of caregivers into ClearCare (WellSky) Manage caregiver activity, including terminations within the system as needed Maintain personnel compliance including: TB CPR Licenses Evaluations Serve as a general point of contact for caregivers Coordinate with other agency leaders when waiver caregivers need to support private pay services 2. Start of Care (SOC) Accuracy & Compliance Verify all SOC documentation is accurate, including: Physician information SSN and insurance information Proper document uploads to the patient chart Timely addition of ADLs 3. Supervisory Visits Conduct and review all supervisor visits 4. Client Satisfaction & Documentation Ensure satisfaction surveys are completed timely and uploaded to the chart 5. Scheduling Oversight Review all schedules to ensure information is accurate at the start of services 6. Authorization Management Review authorization utilization on the 1st and 15th of each month Verify scheduled hours are aligned appropriately against authorizations 7. Respite Coordination Partner with nursing teams to ensure respite cases have required orders for timely scheduling 8. EVV & Visit Verification Verify the number of closed visits matches what is documented in ClearCare Send notices to caregivers regarding EVV non-compliance Coordinate with the Regional HR Manager as needed 9. Staff Training & Leadership Train new administrative staff on CCP Program expectations Conduct weekly and monthly meetings as necessary 10. Client & Caregiver Support Manage and resolve client and caregiver concerns 11. Billing & Operational Support Address billing issues as needed Serve as backup support for: Case Manager Scheduler Staffing functions Education and Experience High School Diploma or GED required; Bachelor's Degree preferred Minimum of five (5) years of progressive experience in business administration, preferably within healthcare, with demonstrated understanding of the healthcare environment Minimum of five (5) years of experience managing and leading teams across multiple locations Understanding of healthcare laws, regulations, and policies at the state, federal, and local levels Strong understanding of Medicaid regulations preferred Strong leadership skills with demonstrated empathy, integrity, and accountability Intermediate to advanced proficiency in Microsoft Office Suite, particularly Excel Exceptional interpersonal, communication, organization, and multitasking skills Ability to prioritize effectively and allocate resources to support short- and long-term goals Ability to work variable schedules and participate in on-call responsibilities as needed

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