Concierge/Front Desk/Receptionist

Located just off Highway 280 in Menlo Park, Sharon Heights Golf & Country Club has been one of the top private golf and country clubs in the United States since opening in 1962. We have a proud history of providing excellent food, service and experiences to our members. Why work here? Meals provided Tuesday through Sunday Scholarship program for Education/Tuition assistance for yourself or child(ren) Health benefits including medical, dental, vision Paid Time Off Holiday Bonus 401(k) after 3 months of employment

Job Purpose:

Sharon Heights' Concierge serves as the first point of contact for all members and guests, providing exceptional hospitality and assistance to enhance their overall experience. This role is responsible for warmly welcoming and greeting members and guests, responding to inquiries, coordinating services and amenities, and representing Sharon Heights' commitment to excellence. Job Summary (Essential Functions): Answer incoming calls in a courteous and professional manner Act as the primary point of contact for main entrance gate Take accurate phone messages Effectively field member inquiries Liaise between membership and staff, maintaining up-to-date knowledge of Club happenings Provide the highest level of customer service Filter and direct calls to the appropriate department or person Respond to member questions, concerns, and discrepancies in a timely manner Maintain an organized, clean, and safe work area Assist with maintaining Club website Maintain member and team member directory (i.e. Member directory log-in assistance, updating database, etc.) Provide administrative support for special projects and ad-hoc requests Manage and create restaurant reservations Print and update restaurant outlet menus, wine lists, website, and Wine Down Friday menus (every third Friday of the month) Creating directional signage Create informational event flyers Manage event registrations on website Send confirmation emails for large events Assist with updating weekly specials Print and design documents to support departmental operations and training Maintain office supply inventory, placing orders as needed Design and print menus for private plated events Assist in Holiday Food Orders Help coordinate room rentals and reservations for all spaces and buildings (main clubhouse, Operations Center, etc.)

Qualifications:

Education High School Diploma/GED or equivalent work experience required Experience Office Management/Administration experience required Minimum of one year working in the hospitality industry required Skills Proficiency in Microsoft Office Basic photography and video skills, including editing and uploading to websites, archiving, etc. Excellent written and verbal communication skills Organized, high attention to detail Ability to multi-task in fast-paced environment Creative Canva Proficient Ability to multi-task in fast-paced environment Outgoing, and comfortable interacting with people

Physical Requirements and Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Sitting for extended periods of time. Manual dexterity needed for keyboarding and other repetitive tasks.

Work Schedule and Hours:

Full-Time, regular scheduled hours but must be flexible if needed for occasional work outside of normal business hours, holidays, & weekends. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the club. Sharon Heights Golf & Country Club is an Equal Opportunity Employer Sharon Heights Golf & Country Club is proud to be an equal opportunity workplace. Individuals seeking employment at Sharon Heights are considered without regards to any characteristic protected by federal, state, or local laws.