Contact Center Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY

Customer Service Representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

ABOUT THE COMPANY

We are General Air Conditioning & Plumbing; we provide residential and light commercial HVAC and plumbing services and we are growing by the day. Our mission is We are committed to excellence in service and improving the lives of our team members, customers, and community one home at a time. We are disciplined and intentional in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are Accountable, disciplined, intentional, results oriented, safety focused and responsive.

OBJECTIVES

Manage large amounts of incoming phone calls Completing required outbound call volume Providing dispatch phone coverage as needed to ensure uninterrupted operations Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

COMPETENCIES

Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively

EDUCATION AND EXPERIENCE

GED or High School Diploma required Minimum 1 year customer service experience required

PHYSICAL REQUIREMENTS

Ability to spend prolonged periods of time standing, sitting, or walking Must be able to lift at least 25lbs Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, General Air Conditioning and Plumbing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. If this position caught your eye, send us your resume!

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Shift:

8 hour shift

Experience:

Call center: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person