Counter/Warehouse Associate

Description The Counter /Warehouse Associate is responsible for delivering outstanding customer service in a fast-paced automotive and specialty coatings environment. This role focuses on counter sales, assisting walk-in and phone customers, processing orders, paint mixing, and supporting daily store operations. In addition, the position supports warehouse responsibilities including inventory handling, order staging, shipping/receiving, and maintaining a clean, organized, and safe work environment. The ideal candidate is customer-focused, organized, dependable, and comfortable working with paint products, coatings equipment, and warehouse materials. Requirements Counter Sales & Customer Service Provide exceptional customer service to walk-in, phone, and preferred end-user customers Process customer orders, answer product inquiries, track order status, and assist with product selection Perform counter sales transactions and support inside sales activities Maintain accurate customer records, account setup information, and pricing details Support the outside sales team with customer service and order-related needs Communicate professionally to ensure customer quality and service expectations are consistently met Paint Mixing & Color Support Prepare paint orders using standard and custom formulas Mix, tint, shade, and color match automotive and specialty coatings with accuracy and attention to detail Maintain Color Room records including tint usage, can usage, inventory transfers, mis-tints, and non-conformance reports Clean and maintain paint mixing equipment and work areas Properly handle and dispose of paint products and waste materials in compliance with company and governmental regulations Warehouse & Inventory Operations Receive, unload, stock, and organize incoming inventory and warehouse materials Prepare, label, stage, and ship customer orders accurately and efficiently Reconcile inventory and maintain organized stock levels throughout the store and warehouse Operate warehouse equipment such as forklifts, pallet jacks, hand trucks, and order pickers when needed Maintain warehouse cleanliness, organization, and equipment upkeep daily Assist with additional warehouse and store duties as assigned Qualifications High School Diploma or GED required 1+ year of customer service, counter sales, inside sales, warehouse, or related experience preferred Strong communication and customer service skills Ability to work effectively in a team-oriented environment Organizational skills with strong attention to detail Valid driver's license with acceptable driving record required Forklift or warehouse equipment experience preferred Ability to mix paint and perform color matching preferred Must be able to tolerate paint odors and warehouse environments Physical Requirements Ability to stand and walk on concrete or hard surfaces for extended periods Ability to lift and carry up to 55 pounds regularly and up to 75-100 pounds occasionally Frequent bending, twisting, kneeling, reaching, climbing ladders, and moving product Ability to distinguish color differences accurately Ability to wear required safety equipment and follow all safety procedures

Training Requirements Required Training:

Right to

Know Training Recommended Training:

Product Training Program Product & Color Adjustment Course Hazardous Waste Training Manufacturer training seminars and training schools, including occasional overnight travel Additional Requirements Candidates must successfully complete a drug screen and meet acceptable Motor Vehicle Report (MVR) requirements as part of the hiring process.