Courtyard Akron Stow - PM Front Desk Agent

Job description Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities Guest Service Superstar:

You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.

Communication Champ:

You know how to get the message across—clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.

Quick-Thinking Problem Solver:

When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.

Multitasking Marvel:

Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork. Education & Experience High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information Courtyard by Marriott Akron/Stow will delight you with our beautiful guest rooms, featuring Marriott Plush bedding, ergonomic workspaces, and Smart TVs offering your favorite streaming services. Free wi-fi and parking are available for all guests. The Bistro serves breakfast and dinner daily and features Starbucks coffee. Guests can select from a variety of made-to-order items and enjoy our rotating seasonal menus. The Courtyard Marketplace offers snacks, drinks, and sundries 24 hours a day. The hotel houses an indoor pool and 24-hour fitness center for active-minded guests, as well as laundry facilities. Those planning to host an event or meeting can utilize our on-site venue space, accommodating up to 40 people. On-site catering options are available. The Courtyard by Marriott Akron/Stow is located minutes from Blossom Music Center and other nearby attractions, including Cuyahoga Valley National Park, Hale Farm & Village, Boston Mills/Brandywine Ski Resort, and MGM Northfield Park Casino. Keywords particulate-matter eye-face-and-head hotels-accommodations already-on marvel education-training hotel-management time-and-attendance accidental-death-and-dismemberment-insurance-ad-d paid-time-off employee-assistance counseling-employee-assistance-programs-eaps 401k sep-ira-401k retirement-savings-401-k pensions-retirement-benefits retirement-planning smart-tv wifi planning-and-forecasting electrical-engineering-and-planning planning-and-design trade-shows-events blossom farms-ranches mountain-ski-resorts