Crisis Hotline Specialist II

Aya Healthcare has an exciting Crisis Call Center Specialist II Contract Opportunity in Leominster, MA/Worcester, MA!

JOB TITLE

: Crisis Call Center Specialist

II CONTRACT DURATION

13 Weeks (contract length can vary, as this is a critical need)! Contract can potentially go longer if needed.

LOCATION

Leominster, MA,/Worcester, MA

• Must be comfortable with float/travel between clinics !

SHIFT:

Main schedule will be Sunday

• Thursday, 7:00 a.m.
• 3:30 p.

m. BUT Must be flexible and open to all shift times!

ONBOARDING TIME

Expect 2-3 Between Offer to

Start Date Job Description and Requirements:

The Call Center Specialist II receives, processes, and schedules referrals for crisis services. This role requires an understanding of the facilities mission, vision, and core values. The Call Center Specialist II is the first point of contact for clients and interacts with them to ensure they are connected to all needed services. The Crisis center oversees 32 towns in MA , are contracted with two major hospital where the clinicians reside and assist and deals with people with mental health crisis . Can be challenging and high stress. Crisis line reps have to respond to a call within 60 min. Contractors must remain sensitive and mindful and have empathy and understanding. Will encounter individuals who are actively detoxing / engaging in substance abuse. contractor will never be alone with these individuals.

• Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services.
• Registers, screens, and completes insurance checks for individuals seeking services at the facility
• Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis.
• For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.)
• Assigns and schedules initial assessments for urgent and emergent services.
• Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR).
• Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs.
• Demonstrates knowledge of services and resources available at CHL and in the community

Job Requirements:

• Bachelors Degree Required
• A minimum two (2) years' experience working in a clinical environment is required.
• Prior experience in a behavioral health and/or call center environment is preferred.
• Epic Experience
• Ability to learn the facilities service lines to appropriately triage clients with various levels of complexity to the right services.
• Ability to document services in accordance with insurance reimbursement requirements.
• Effective oral and written communication skills
• Basic computer skills in Microsoft Suite
• Ability to learn to navigate in the Electronic Health Records (EHR) system.
• Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
• Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency.
• Ability to use office equipment, including copy machines, computers, printers, telephones. Requirements (due at time of phone screen with recruiter):
• Resume with last seven years of work history if applicable
• all work history gaps of 90+ days must be explained.
• Upcoming requested time off for the duration of the contract.
• Interview availability for the next 7-10 days

AYA DELIVERS

…

• A robust team and dedicated recruiter to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience.
• A credentialing specialist to streamline the entire compliance process.
• Premium medical, dental, vision and life insurance beginning day one of your assignment.

Aya Healthcare is an Equal Opportunity Employer and encourages all to apply!

Pay:

$34.50

• $37.

50 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance Application Question(s): Are you comfortable with contract work? Are you comfortable floating between medical clinics? Are you comfortable with a flex shift schedule?

Education:

Bachelor's (Required)

Experience:

Behavioral Health/Crisis:

1 year (Required)

Healthcare Call Center:

2 years (Preferred)

Epic:

1 year (Required) Ability to

Commute:

Leominster, MA 01453 (Required)

Work Location:

In person