Customer Account Representative

Job Title:

Customer Account Representative (Rent-to-Own / Field Management)

Location:

Dowagiac, MI Pay:

$17.00

• $19.

00 per hour +

Performance Bonuses/Commission Job Type:

Full-time More Than Just a Delivery Driver. At ZSmart Furniture , our Customer Account Representatives are the engine of our business. We aren't looking for someone who just wants to drop off a box and leave. We need a professional who can manage a route, build relationships with our guests, and help them stay on the path to ownership. We are a family-owned, high-performance team. If you have experience in Rent-to-Own (RTO) or route-based collections and want a role where you aren't stuck behind a counter all day, this is it. Why ZSmart?

Performance Pay:

Base pay + commission and profit-sharing opportunities.

Stability:

Consistent schedule ( Wednesday/Sunday off ).

Career Path:

We are looking for future leaders. This role is the primary training ground for Assistant and Store Managers.

Culture:

A professional, fast-paced environment where your results are noticed.

What You'll Do Account Retention:

Manage a portfolio of customer accounts to ensure on-time payments and guest satisfaction.

Field Consultations:

Visit guests in the field to resolve account issues and offer solutions to keep their products in the home.

Deliveries & Setups:

Safely deliver, install, and demonstrate furniture, appliances, and electronics.

Referral Growth:

Act as a brand ambassador by encouraging guests to "spread the word" and earn rewards.

Requirements RTO Experience Preferred:

Ideally, you have worked in a role involving collections, account management, or route sales. The "Hybrid"

Skillset:

Ability to lift 50-75 lbs (and up to 300 lbs with a partner) while maintaining a professional, business-minded attitude.

Driver's License:

Valid license and clean record (Must be 21+).

Communication:

Comfortable having firm but polite conversations regarding credit and payments. Benefits 401(k) matching Dental insurance Health insurance Paid time off Paid training

Job Type:

Full-time Pay:

$17.00

• $19.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Paid training Application Question(s): Do you have experience in the Rent-to-Own (RTO) industry or route-based account management (e.g., Aaron's, Rent-A-Center, Cintas)? This role involves "Field Collections"—visiting customers at their homes to discuss past-due accounts or return equipment. Are you comfortable handling these types of professional, face-to-face negotiations? Give an example of a time you had to handle a difficult customer service or payment-related situation. How did you resolve it? This is a physically demanding role that includes heavy lifting AND managing financial ledgers/accounts. Does this hybrid "field and office" balance appeal to you? Our store schedule requires working every Saturday (with Wednesdays and Sundays off). Is this a schedule you can commit to?

Work Location:

In person Customer Account Representative 4.5 4.5 out of 5 stars 56153 M 51 S, Dowagiac, MI 49047 $17

• $19 an hour
• Full-time ZSmart Furniture 2 reviews $17
• $19 an hour

•

Full-time Job Title:

Customer Account Representative (Rent-to-Own / Field Management)

Location:

Dowagiac, MI Pay:

$17.00

• $19.

00 per hour +

Performance Bonuses/Commission Job Type:

Full-time More Than Just a Delivery Driver. At ZSmart Furniture , our Customer Account Representatives are the engine of our business. We aren't looking for someone who just wants to drop off a box and leave. We need a professional who can manage a route, build relationships with our guests, and help them stay on the path to ownership. We are a family-owned, high-performance team. If you have experience in Rent-to-Own (RTO) or route-based collections and want a role where you aren't stuck behind a counter all day, this is it. Why ZSmart?

Performance Pay:

Base pay + commission and profit-sharing opportunities.

Stability:

Consistent schedule ( Wednesday/Sunday off ).

Career Path:

We are looking for future leaders. This role is the primary training ground for Assistant and Store Managers.

Culture:

A professional, fast-paced environment where your results are noticed.

What You'll Do Account Retention:

Manage a portfolio of customer accounts to ensure on-time payments and guest satisfaction.

Field Consultations:

Visit guests in the field to resolve account issues and offer solutions to keep their products in the home.

Deliveries & Setups:

Safely deliver, install, and demonstrate furniture, appliances, and electronics.

Referral Growth:

Act as a brand ambassador by encouraging guests to "spread the word" and earn rewards.

Requirements RTO Experience Preferred:

Ideally, you have worked in a role involving collections, account management, or route sales. The "Hybrid"

Skillset:

Ability to lift 50-75 lbs (and up to 300 lbs with a partner) while maintaining a professional, business-minded attitude.

Driver's License:

Valid license and clean record (Must be 21+).

Communication:

Comfortable having firm but polite conversations regarding credit and payments. Benefits 401(k) matching Dental insurance Health insurance Paid time off Paid training

Job Type:

Full-time Pay:

$17.00

• $19.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Paid training Application Question(s): Do you have experience in the Rent-to-Own (RTO) industry or route-based account management (e.g., Aaron's, Rent-A-Center, Cintas)? This role involves "Field Collections"—visiting customers at their homes to discuss past-due accounts or return equipment. Are you comfortable handling these types of professional, face-to-face negotiations? Give an example of a time you had to handle a difficult customer service or payment-related situation. How did you resolve it? This is a physically demanding role that includes heavy lifting AND managing financial ledgers/accounts. Does this hybrid "field and office" balance appeal to you? Our store schedule requires working every Saturday (with Wednesdays and Sundays off). Is this a schedule you can commit to?

Work Location:

In person