Customer Care Representative

Benefits:

Life insurance Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance

Position Overview:

As a Customer Care Representative, you'll play an important role in creating a positive experience for every client who interacts with our agency. You'll be the go-to resource for questions, support, and guidance

• helping customers feel confident, informed, and taken care of every step of the way.

This position is ideal for someone who enjoys helping others, communicating clearly, and staying organized in a fast-paced environment.

Responsibilities :

Build and maintain strong relationships with customers through ongoing communication and follow-up Answer incoming calls and emails, providing timely and helpful support Explain policy coverages, billing details, and claims processes in a clear, easy-to-understand way Assist with policy updates, renewals, and general account maintenance Address customer concerns with professionalism, empathy, and a solution-focused mindset Identify opportunities to educate customers on additional products or coverage options Keep accurate records and stay organized within agency systems

Requirements :

Strong communication skills (written, verbal, and listening) Friendly, people-focused approach with a genuine desire to help others Detail-oriented with the ability to manage multiple tasks Proactive problem-solver who takes initiative Comfortable learning and using computer systems Ability to work both independently and as part of a team Interest in discussing and recommending products based on customer needs Customer Care Representative Strunk Agency

• Farm Bureau Insurance 1341 11th St, Marysville, MI 48040 $17
• $22 an hour
• Full-time $17
• $22 an hour

•

Full-time Benefits:

Life insurance Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance

Position Overview:

As a Customer Care Representative, you'll play an important role in creating a positive experience for every client who interacts with our agency. You'll be the go-to resource for questions, support, and guidance

• helping customers feel confident, informed, and taken care of every step of the way.

This position is ideal for someone who enjoys helping others, communicating clearly, and staying organized in a fast-paced environment.

Responsibilities :

Build and maintain strong relationships with customers through ongoing communication and follow-up Answer incoming calls and emails, providing timely and helpful support Explain policy coverages, billing details, and claims processes in a clear, easy-to-understand way Assist with policy updates, renewals, and general account maintenance Address customer concerns with professionalism, empathy, and a solution-focused mindset Identify opportunities to educate customers on additional products or coverage options Keep accurate records and stay organized within agency systems

Requirements :

Strong communication skills (written, verbal, and listening) Friendly, people-focused approach with a genuine desire to help others Detail-oriented with the ability to manage multiple tasks Proactive problem-solver who takes initiative Comfortable learning and using computer systems Ability to work both independently and as part of a team Interest in discussing and recommending products based on customer needs