Customer Experience Associate-Ft Drum Main PX-Powerzone shift 800-1930

H-004144-2026

Customer Experience Associate-Ft Drum Main PX-Powerzone shift 800-1930 United States - New York - Fort Drum Intermittent Job Description Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty. Facility Name

DRUM MAIN STORE

Job Grade 1 Job Tier 0 Career Area Retail Operations Supervisor No Who We Are The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve. Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. Job Qualifications Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements Ideal candidate can work a rotating shift within the hours/days in the sample schedule below to include nights, days, weekends, and holidays. Sunday 0900-1830 Monday 0800-1930 Tuesday 0800-1930 Wednesday 0800-1930 Thursday 0800-1930 Friday 0800-1930 Saturday 0900-1930 Job Qualifications Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge

Additional Qualifications/Requirements:

Strong interest in electronics products: Hand-Held Devices Connected Technology Televisions Video Games Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills 12 months Retail Electronic experience preferred but not required 12 months Retail experience preferred but not required As a Customer Experience Associate in Electronics, you know that the right digital device can help make our customer's lives easier. Use your passion for tech to help customers discover new, innovative products and make shopping for electronics fun and informative. As a PowerZone team member, your technology expertise and dedication to the digital world will educate and excite customers on all things electronic. You'll know which gadgets will meet customer's needs and stay up to date on the latest technology trends. With your digital knowledge and helpful suggestions, customers will continue to shop the Exchange the next time the newest gadget arrives. Salary Minimum $16.00 Salary Maximum $16.00 Number of Positions Remaining 1 Job Expires 07-May-2026