Customer Experience / E-Commerce Specialist

Customer Experience / E-Commerce Specialist 4.2 4.2 out of 5 stars Boca Raton, FL 33487 Full-time Stylecraft, LLC 5 reviews Full-time Company Overview StyleCraft and Gamma+ are two of the fastest-growing names in men's grooming, beauty, and professional barber tools. As a family-owned company with deep roots in innovation and culture, we're building something special — bold brands, powerful products, and a team that truly works together . Our commitment to design and functionality sets us apart in the grooming industry. We move fast, collaborate tightly, and value people who take ownership and pride in what they do. With explosive growth across retail and pro channels, we're looking for someone who thrives on turning creative chaos into streamlined execution. At Stylecraft, we believe a positive workplace empowers our team members to thrive and contribute their best. Why should you join our winning team, because we provide: Competitive wage with opportunity for growth) Stable, full-time schedule in a growing company. Training and development opportunities for long-term advancement. A positive, inclusive team environment with a strong focus on quality and accountability. We are seeking a Customer Service to join our dynamic team located in Boca Raton, FL. If you're ready to be part of a revolutionary team that values innovation in beauty and grooming tools, apply today at StyleCraft, LLC! Join us in shaping the future of styling. •

THIS POSITION IS BASED IN BOCA RATON, FL - NOT REMOTE

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OVERVIEW:

As a Customer Experience Representative, you play a critical role in ensuring exceptional customer service for key accounts as well as supporting the needs of the ecommerce programs. You are responsible for following protocols and procedures to guarantee the highest standard of customer service in the industry. A customer support and E-Commerce specialist would possess a combination of strong interpersonal skills, problem-solving abilities, and a genuine desire to assist others

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide customer service for the e-commerce platforms and social media, such as, but not limited to, Target, Salon Centric, eBay Respond to inquiries and assist the warranty process Answer customer inquiries and provide product information via phone calls, chatbot and emails Troubleshoot and provide technical support, guidance and resolve customer issues related to our beauty and barber tools, ensuring timely and satisfactory resolutions. Utilize computer skills to manage emails Collaborate with other team members to address customer concerns and improve overall service quality Demonstrate strong follow-up skills to ensure customer satisfaction and retention. Maintain a high level of detailed orientation and organization to accurately document customer interactions and resolutions. MAP software management Support TikTok Live Shop initiatives Address social media reviews and feedback Report issues to the Engineering and Product Development teams from e-commerce platforms (when necessary) Attend TikTok seminars and academy sessions Other duties may be assigned

ABILITIES

Proficiency in computer skills, including email management and documentation. Ability to troubleshoot customer issues and provide effective solutions. Ability to write and correspond effectively through email. Ability to speak effectively with customers or employees of organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Posses' excellent organization skills and attention to detail to manger customer interactions efficiently. EDUCATION, EXPERIENCE, and

TRAINING

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Excel or Google Sheets:

1 year (Preferred)

Word or Google Docs:

1 year (Preferred) Ability to

Commute:

Boca Raton, FL 33487 (Required)

Work Location:

In person