Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who brings strong call center experience, clear communication skills, and a genuine commitment to helping individuals access important services and support. In this role, you will serve as a key point of contact for incoming inquiries while delivering accurate guidance, thoughtful assistance, and a high-quality customer experience across every interaction.

Responsibilities:

• Handle incoming calls and messages from community members, providing helpful information, service guidance, and appropriate referrals based on individual needs.
• Record client conversations and case details thoroughly in web-based platforms to ensure timely, accurate documentation.
• Stay informed on programs, eligibility guidelines, and available resources so you can deliver reliable and current information.
• Partner with colleagues and internal departments to coordinate responses and resolve client concerns efficiently.
• Provide courteous, empathetic support during every interaction while maintaining high standards for service quality.
• Use customer service tools, CRM systems, and communication platforms to manage inquiries, track activity, and support follow-up tasks.
• Assist with benefit, billing, or service-related questions by researching issues and directing clients to the proper solutions when needed. Requirements
• At least 1 year of experience in a call center, contact center, or customer support environment.
• Associate degree preferred; additional post-secondary education combined with relevant work experience will also be considered.
• Strong verbal and written communication skills with the ability to interact professionally and compassionately with diverse populations.
• Proficiency with web-based applications, CRM systems, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint.
• Ability to manage inbound calls efficiently while maintaining accuracy in data entry and documentation.
• Experience or academic exposure in public health, social services, psychology, sociology, criminology, or a related field is preferred.
• Bilingual fluency in Spanish and English is strongly preferred.
• Familiarity with customer service technologies such as Avaya CMS, Epic, ADP, or similar business systems is a plus.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .