Customer Experience Specialist / Service Advisor Join a Relationship-Driven Auto Shop

Service Advisor / Customer Experience Specialist Thomas' Auto Repair We're looking to add an experienced customer service professional with a passion for delivering an exceptional customer experience to our team. At Thomas' Auto, we're not just fixing cars—we're building long-term relationships and trust with every client that walks through our doors. The right person for this role understands that and takes pride in being the face and voice of the shop. What we're really looking for: Experience in automotive service advising preferred Strong background in customer service (automotive, retail, or hospitality) Someone who communicates clearly, confidently, and professionally A person who genuinely enjoys helping people and solving problems Detail-oriented and organized, with the ability to manage multiple conversations and tasks What you'll be responsible for: Creating a welcoming, professional first impression —on the phone and in person Building trust and rapport with customers from the moment they contact us Guiding clients through the repair process with clear communication and transparency Managing incoming calls, texts, and appointments Following up with customers and ensuring a consistent, high-level experience Working closely with technicians to accurately communicate vehicle needs Handling customer concerns with professionalism and care Supporting daily front office operations, including data entry and light administrative tasks What makes this role different: We are a relationship-driven shop , not a transaction-driven one. Our goal is for every customer to feel taken care of, understood, and confident in their decision to trust us with their vehicle. We offer a family-style work environment where people enjoy coming to work, support each other, and take pride in what they do. We'll support your growth—but we're looking for someone who already understands what great service looks like and wants to take it to the next level. If you're someone who: Takes ownership of the customer experience Communicates with purpose and confidence Wants to be part of a strong, positive team …then this is the opportunity for you.

Shop Operating Hours:

Tuesday

• Friday 7:30am
• 5:30pm Saturday 7:30am
• 1:30pm No Holidays!

Interested? Apply today or reach out—we'd love to connect. Keith Thomas (802)345-3609 Thomasautomarine@gmail.com

Pay:

From $40,000.00 per year

Benefits:

Paid time off

Work Location:

In person