Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers in person, by phone and email while delivering a responsive, detail-oriented service experience in Holderness, New Hampshire. This Long-term Contract position is ideal for someone who can multi-task and enjoys speaking to the public. The right candidate will be comfortable handling a steady volume of inquiries, documenting details accurately, and helping customers reach successful outcomes.

Responsibilities:

Welcome visitors and provide friendly, helpful customer service.

Share information about programs, events, memberships, and available services.

Assist guests with admissions, retail purchases, reservations, and membership transactions.

Operate the point-of-sale system accurately, including cash handling and drawer balancing.

Support retail inventory by stocking, pricing, and organizing merchandise.

Maintain a clean and organized front area, including opening and closing tasks.

Help coordinate equipment reservations and assist visitors as needed.

Use basic computer skills to manage multiple tasks in a fast-paced environment.

Restock supplies and move inventory from storage when needed.