Customer Operations Lead

At BBT, we prioritize our employees, providing a supportive and inclusive work environment where your ideas and contributions are valued. With cutting-edge technology and a commitment to innovation, we empower you to grow and excel. As a member of the BBT team, you'll benefit from competitive compensation, comprehensive benefits packages, and ongoing professional development opportunities. We foster a culture of collaboration and teamwork, encouraging you to reach your full potential. Your journey to success starts here with BBT. All applicants must possess a valid driver's license, have a good driving record and be insurable under the company's insurance policy. Applicants may be required to work overtime or on weekends and holidays as needed and may be required to attend out-of-town training and/or meetings requiring travel by car, bus, plane or other means of transportation and overnight stays. BBT participates in E-Verify and promotes a drug-free workplace. We are an Equal Employment Opportunity employer and encourage veterans to apply. Alpine, TX May 2026 Position Overview/Description Big Bend Telephone Company is expanding its team in Alpine, Texas, and is seeking a driven professional to lead customer operations in a fast-paced, customer-focused environment. This position is ideal for someone who thrives in a leadership role, enjoys technical troubleshooting, and is passionate about delivering exceptional customer experiences. The Customer Operations Lead will help support daily customer service operations, assist team members, resolve customer concerns, and contribute to a positive and efficient service environment. This role requires strong communication skills, adaptability, organization, and the ability to lead by example while supporting both customers and internal team members. Essential Job Functions Leads and supports customer operations in a fast-paced, customer-focused environment. Assists customers with service questions, account needs, troubleshooting concerns, and general support. Provides leadership, guidance, and support to customer service team members. Helps ensure customers receive timely, professional, and accurate assistance. Supports technical troubleshooting efforts and works with internal departments to help resolve customer concerns. Maintains a positive and solutions-focused approach when assisting customers and team members. Helps identify opportunities to improve customer service processes, team efficiency, and customer satisfaction. Communicates clearly with customers, employees, supervisors, and other departments. Assists with training, coaching, and supporting team members as needed. Helps maintain a collaborative and dynamic team culture. Adapts to changing priorities and supports the needs of the organization. Qualifications Previous customer service, technical support, or operations experience preferred. Leadership or supervisory experience preferred. Strong communication and interpersonal skills. Ability to troubleshoot technical issues and explain solutions clearly to customers. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment while maintaining professionalism. Ability to support both customers and team members with patience, accuracy, and care. Must be adaptable, dependable, and ready to make a positive impact. Basic computer and technology skills required. What We Offer $2,500 sign-on bonus after 12 months. Career advancement opportunities. Collaborative and dynamic team culture. Opportunity to lead and grow within the organization. A meaningful role supporting customers, employees, and communities across West Texas.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Please email application and current resume to:

Attn:

HR HR@bigbend.com We Offer Amazing Perks Our employees enjoy competitive wages, comprehensive healthcare benefits, a generous 401(k) program, paid vacation, and more. Our team members also have access to cutting-edge technology, continuous learning and development opportunities, and a supportive and collaborative work culture. Competitive Compensation At BBT, we understand the importance of attracting and retaining top talent. That's why we offer competitive wages to our employees. Your talent and dedication is valued, and we are committed to providing you with a rewarding career that offers financial stability, personal satisfaction, and growth opportunities to further your career. Health Care At BBT, we value the well-being of our employees, which is why we offer comprehensive healthcare benefits. Our healthcare package includes medical, dental, and vision coverage to ensure that you and your family have access to the care you need. Join BBT and enjoy the peace of mind that comes with our exceptional healthcare benefits. $1000 Signing Bonus At BBT, we value the contributions of our new team members. That's why we offer a $1000 signing bonus to show our appreciation for joining our team. This bonus is designed to provide a boost as you embark on your journey with us. Terms and conditions do apply, including the successful completion of a 6-month probation period. 401k Benefits Our 401(k) program is designed to provide you with flexibility and control over your retirement savings. You'll have the opportunity to contribute a portion of your salary on a pre-tax basis, allowing your savings to grow tax-deferred over time. Additionally, BBT may match a portion of your contributions, providing an extra boost to your retirement savings. Paid Vacation Time At BBT, we believe in the importance of work-life balance, which is why we provide generous paid vacation benefits to our employees. We understand the value of taking time off to relax, recharge, and spend quality time with loved ones. Join our team and unlock the benefits of work-life harmony with BBT's exceptional paid vacation program. Free Services We believe in taking care of our employees by providing them with services that enhance their daily lives. As an employee of BBT, you'll enjoy the privilege of having access to high-speed fiber internet at no cost. We go the extra mile to ensure our employees have the services they need, empowering them to thrive both personally and professionally. Join the Team This company participates in E-Verify. Please email application and current resume to:

Attn:

HR HR@bigbend.com Big Bend Telephone Company 808 N. 5th St. Alpine, TX 79830 No phone calls, please.