Customer Relations Agent

Customer Relations Agent California Grand Casino

• 3.

7 Pacheco, CA Job Details Part-time From $27 an hour 6 days ago Benefits 401(k) On-the-job training Qualifications Customer communication Report writing Customer relationship building Casino surveillance Handling customer inquiries No experience needed English Guard Card Patrolling Safety records management Entry level Under 1 year

Full Job Description Job Overview:

Please do not call about this position. The California Grand Casino is recruiting for Customer Relations Agents (surveillance and patrol associates). No prior experience needed . As a key point of contact for our customers, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships. All employees must be 21 years of age. Successful candidates will have experience in customer service related positions, not necessarily security and will have excellent attendance. Our agents patrol assigned areas and watch surveillance monitors to ensure protection of clients, visitors, and property. We are a 24 hour business that is open 365 days per year. This staff is a small group and is responsible for covering for each other in the case of illness, requested time off, etc. We try to maintain standard schedules when possible. The schedule for this position is not yet set, but is weekends with availability between 5:00AM to 5:00PM. Agents will be provided shirts, jackets, vests, as needed to wear while on duty.

Responsibilities:

• Stand at post and be visible or sit in Guard shack and watch surveillance
• Monitor video surveillance as per post orders
• Watch for cars pulling in and make sure that occupants enter the casino
• Follow Post Orders
• Respond to reasonable business related customer service requests
• Respond to customer disturbances and safety issues
• Generate incident reports as needed
• Maintain and submit Daily Activity Reports, Incident Reports, Accident Reports, Hazard Reports, and Condition Reports (reports must be legible, and routed to Supervisor for distribution)
• Work under direct supervision of Security Director and general supervision of Casino Management
• Maintain consistent performance, attendance, uniform appearance, and professional grooming
• Maintain professional communication with clients and patrons
• Respond to emergency calls including security, medical, fire and damage to property
• Use two-way hand-held radio to communicate with supervisor and other agents

Qualification Requirements:

• Obtain and maintain a valid State Guard Registration (guard card) from the state of California
• at hire, must possess prior to starting work.
• Be fluent in English (Fluency in other languages in addition to English is a plus.)
• Pass a post offer background check (performed by the Contra Costa County Sheriff's Dept.)
• Be able to read, write, understand, and execute written orders, policies, procedures, instructions and handle requests and compile security reports for management in English
• Demonstrate a positive attitude, outstanding customer service skills , and take initiative in completing assigned tasks
• Be able to sit/stand/walk for long periods of time
• except for breaks, this is primarily a standing/walking post .

The California Grand Casino is an equal opportunity employer and does not discriminate against persons because of age; race/color; creed/religion; citizenship; political affiliation and activities; disability; medical condition; marital status; sex; gender; gender identity; gender expression; sexual orientation; ancestry/ethnicity/national origin, veteran status, status as a victim of domestic violence, assault or stalking; or any other legally protected status. There is a FULL Background Check on all employees. You can check out our website at www.calgrandcasino.com. For the California Grand's privacy policy, please click or copy and paste this link: https://www.californiagrandcasino.com/about-us/careers/

Pay:

From $27.00 per hour

Benefits:

401(k) On-the-job training Application Question(s): California law requires anyone entering a casino to be at least age 21. Will you be at least 21 years of age prior to interview? Do not indicate your age. Answer yes or no only.

Language:

English (Required)

Work Location:

In person