Customer Service Account Manager

Customer Service Account Manager Pascoe Workforce Solutions - 3.5 Agawam, MA Job Details Full-time $22 - $25 an hour 1 day ago Qualifications Teamwork Microsoft Excel Sales Business development Attention to detail Full Job Description We are currently seeking a dedicated and motivated Customer Service Account Manager to join our Team in Agawam, Massachusetts to provide solutions and support to customers. This is an on-site, Monday - Friday position. No nights or weekends.

ESSENTIAL FUNCTIONS

- The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs. Develop and maintain a collegial, positive, and trusted relationship with customers. Interact with and assist customers through multiple communication channels, including phone, email and in person. Act as a liaison between the customer and internal teams and work with internal teams to ensure total customer satisfaction. Communicate clearly the progress of monthly/quarterly initiatives for internal and external customer projects. Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests by working with internal teams to add value to our customers. Field requests for new products, work with our Sourcing Department to obtain information, and prepare customer quotes. Monitor and analyze customers' usage of our products. Provide timely responses to customers and follow through as necessary to ensure satisfaction. Build networks to foster and create opportunities for revenue growth. Track sales and margin performance for assigned customers, identifying trends and recommending opportunities for improved profitability. Responsible for working with the business development team to on board and integrate new customers and enhancing existing customer relationships.

SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

College degree in business preferred. Additional education and/or training a plus. At least 2 years' customer service experience in a fast-paced office. Strong verbal, organizational and written communication skills. High level of proficiency in Excel. Personable with great customer service skills to interface with customers, vendors, and internal teams by phone, on-line, and in person. Collaborative - ability to work well in a team environment. Able to multi-task activities with shifting priorities while working in a fast-paced, self-directed environment. Flexible, self-managed, and persistent with exceptional follow-through skills. Keen attention to detail; superb decision-making, problem resolution and creative thinking skills.

Pay:

$22.00 - $25.00 per hour

Work Location:

In person