Customer Service Agent

Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a company that has been delivering premium group travel experiences since 2006. In this role, you'll be at the heart of what makes a great tour, managing the booking process from first inquiry to departure day. You'll coordinate hotel accommodations, attractions, restaurants, airfare, and all the moving pieces in between, while serving as a primary point of contact for our guests. If you love organization, thrive in a fast-paced environment, and take genuine pride in delivering exceptional customer experiences, we'd love to hear from you. What You'll Do Book clients onto existing tours and manage all reservation details Confirm and coordinate hotels, attractions, dining, airfare, and other trip components Communicate proactively with clients throughout the booking and pre-trip process Build and maintain vendor and supplier relationships Handle multiple itineraries simultaneously with accuracy and care What We're Looking For Strong organizational skills and an obsessive attention to detail Ability to multitask, prioritize, and adapt in a deadline-driven environment Excellent written and verbal communication skills A warm, professional demeanor and genuine passion for customer service Creative problem-solving ability and sound analytical thinking Proficiency in, or willingness to learn, Microsoft Office & Google Suite Bonus Points For Prior experience in hospitality, travel, or tourism Familiarity with tour operations or group travel logistics