Customer Service Associate

Customer Service Associate

CRYSTAL PLUS INC - 3.5

Montclair, CA Job Details Full-time $19 - $21 an hour 10 hours ago Benefits Health insurance 401(k) Paid time off Employee discount Qualifications Live chat Customer records maintenance Email customer support Phone communication Customer order taking Incident Escalation Post-sales issue resolution Accurate transaction records management Managing clients in a customer support role Task prioritization Customer engagement Organizational skills Order issue resolution Associate's degree Communication skills Email support Entry level Customer data entry

Full Job Description Benefits:

401(k) Employee discounts Health insurance Paid time off About the

Role:

Join our dynamic team at

CRYSTAL PLUS INC

as a Customer Service Associate, where your passion for helping others will shine! In this role, you will be the first point of contact for our valued customers, ensuring they receive exceptional service and support.

Responsibilities:

Provide outstanding customer service through various channels, including phone, email, and chat. Assist customers with product inquiries, order processing, and issue resolution. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance the customer experience. Identify and escalate priority issues to management when necessary. Stay updated on product knowledge and company policies. Participate in training and development programs to improve skills. Contribute to a positive team environment and uphold company values.

Requirements:

AA college diploma or equivalent Previous experience in customer service or a related field preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficient in using customer service software and tools. Ability to work in a fast-paced environment with a positive attitude. Strong organizational skills and ability to multitask effectively. Willingness to learn and adapt to new challenges.

About Us:

CRYSTAL PLUS INC

has been a leader in the industry for over 15 years, providing high-quality products and exceptional service to our customers in Montclair, CA. Our commitment to excellence and customer satisfaction has earned us a loyal clientele, and our employees love the supportive and innovative work environment we foster.