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Customer Service Representative

AZ COMMERCE LLC

Montclair, CA Job Details Full-time From $21 an hour 20 hours ago Benefits Paid time off Employee discount Qualifications Computer operation Interpersonal skills Customer service Attention to detail Problem-solving Office experience Full Job Description Job Overview We are a shower door and glass hardware company seeking a responsible, detail oriented, and motivated Customer Service Representative to join our team. The ideal candidate should have excellent communication skills, strong problem solving abilities, and the ability to multitask in a fast paced work environment. The primary responsibility of this position is to answer incoming phone calls and respond to customer emails in a professional and timely manner. Daily tasks include assisting customers with product inquiries, providing order updates, handling replacement requests for damaged or missing parts, and resolving customer concerns. The position also involves communicating with our warehouse, sales, and shipping departments to ensure customer requests and orders are handled efficiently. We are looking for a motivated individual with a positive attitude, strong work ethic, and willingness to learn. Responsibilities Answer incoming phone calls and respond to customer emails in a professional and timely manner. Assist customers with product inquiries, order status, availability, and general questions. Process replacement requests for damaged, defective, or missing products and parts. Handle customer complaints and provide appropriate solutions to resolve issues. Follow up with customers regarding pending requests and unresolved issues. Coordinate with the warehouse and shipping departments to arrange replacement shipments and deliveries. Qualifications Previous customer service or office experience preferred. Excellent verbal and written communication skills. Proficiency in basic computer applications, including Microsoft Office (Excel, Word, Outlook). Bilingual skills are a plus. Ability to multitask, prioritize assignments, and meet deadlines. Strong problem solving skills and ability to handle challenging customer situations professionally. Ability to work independently and collaborate effectively with a team. Dependable, punctual, and responsible with a positive attitude. Willingness to learn new systems, products, and company procedures.

Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

Employee discount Paid time off

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person