Customer Service Associate

Customer Service Associate at SGS Technologie Customer Service Associate at SGS Technologie in Long Green, Maryland Posted in 2 days ago.

Type:

full-time

Job Description:

About the Company Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans. Our client strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company. Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation. Responsibilities Answers in bound calls (no selling) Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans Educates participants about their retirement account and features Data Entry and other administrative tasks Facilitates problem resolution and document processing Qualifications High School Degree or equivalent Any equivalent combination of education, experience and/or training approved by Human Resources Required Skills Proficiency in Microsoft Office products Communicate effectively, both verbally and in writing Excellent problem-solving and critical thinking ability Ability to multitask Show initiative and be proactive when necessary Quality-driven with a strong sense of accountability Diagnose problems and offer resolution Be open and flexible in a dynamic environment focused on continuous improvement Salesforce knowledge preferred but not required Bilingual (Spanish/English) is a plus Preferred Skills Salesforce experience is a plus.