Customer service- dispatching

Customer service- dispatching and scheduling We are seeking a reliable, detail-oriented Dispatcher to serve as the primary communication link between our drivers, and clients. You will receive incoming requests, plan efficient schedules to ensure on-time service and optimal customer satisfaction.

Key Responsibilities Call Management:

Receive calls, assess needs, and quickly transmit messages to the appropriate staff.

Scheduling:

Schedule efficiently while maintaining customer satisfaction.

Monitoring:

Ensure drivers stay on schedule and monitor for any possible delays.

Communication:

Maintain clear, continuous email and phone contact with staff and provide updates to clients regarding arrival times as needed

Problem Solving:

Act decisively to resolve scheduling conflicts, breakdowns, or drop-off/pick-up issues in real time.

Documentation:

Maintain accurate, up-to-date logs or records inside open dock database.

Qualifications Experience:

1-3 years of experience in dispatch, logistics, or a high-volume customer service environment.

Technology:

Proficiency with computer software, including basic office applications.

Communication Skills:

Excellent verbal and written communication skills with a polite, professional phone manner.

Composure:

Proven ability to multitask and remain calm under pressure in a fast-paced environment. Benefits & Perks Competitive salary (based on experience) Comprehensive health, dental, STD, LTD, and vision insurance Paid time off (PTO) and paid holidays 401(k) with company match