Customer Service

Customer Service 110 Hyman Drive, Postville, IA 52162

Job Title:

Customer Service Representative Company Overview:

Located in the heart of the community, our clinic has built a reputation for providing exceptional care to patients and their owners. We cater to a variety of patients, including dogs, cats, and large animals. Our team of skilled veterinarians and support staff work together to ensure all of our patients receive the highest level of service.

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The successful candidate will have a passion for assisting clients and providing excellent customer support. Our Customer Service Representatives are the first point of contact for our customers, and they play a crucial role in ensuring client satisfaction and loyalty.

Key Responsibilities:

Greet clients and their pets with a warm, friendly smile. Handle client inquiries via phone, email, and in person professionally and efficiently, providing information and addressing questions. Organize and maintain accurate records for appointments, medical histories, and billing. Intake and discharge dogs and cats, ensuring a positive experience for both pets and their owners. Collaborate with veterinarians and staff to create a seamless workflow in a busy and fast-paced environment. Manage scheduling for 7 doctors to maximize clinic efficiency. Maintain an in-depth knowledge of our products and services to offer insightful support. Adhere to all company policies and procedures while upholding our company values and providing exceptional customer experiences.

Qualifications:

Proven experience in a customer service or related role is preferred. Excellent communication skills, both verbal and written. Strong problem-solving skills and the ability to remain calm under pressure. Proficient in using customer service software, Microsoft Office and Google Calendar. Ability to multitask and manage time effectively in a fast-paced environment. High school diploma or equivalent; a degree in a related field is a plus.

Benefits:

Competitive salary and benefits package that includes: Health Insurance, 401k, PTO and paid holidays. Opportunities for professional development. A supportive and collaborative work environment. How to

Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications. Applications will be reviewed on a rolling basis until the position is filled. If you are enthusiastic about delivering outstanding customer service and want to be part of a dynamic team, we encourage you to apply. We welcome individuals from diverse backgrounds who are eager to contribute to our company's success.