Customer Service Represenatives

Customer Service Represenatives at Kelly Services in Fordyce, Arkansas, United States Job Description

Job Title:

Customer Service Representative

Location:

Fordyce, Arkansas, 71742

Work Schedule:

Mon - Fri, from 8:00 am to 4:30 pm Pay rate: USD $18

Contract:

Temp to hire

Core Responsibilities:

+ Answer incoming customer service tickets, phone calls, and Teams messages promptly and courteously, following established guidelines. + Provide complete follow-through on requests from customers, sales reps, and service representatives. + Collaborate with other departments to resolve customer issues and align with customer needs and requests. + Maintain appropriate records and documentation within the ERP system. + Act as an account advocate, managing inquiries that require special attention. + Proactively communicate with customers about updates, changes, delays, and other relevant information. + Investigate and resolve billing concerns by tracing shipments, researching price differences, entering credit memos, quoting special part prices, and following up on credit hold orders in the ERP. + Contribute to problem-solving and continuous improvement efforts to remove barriers impacting product quality, support, on-time delivery, and customer satisfaction. + Efficiently enter orders and address inquiries by leveraging business resources and adhering to standardized processes. + Complete and review customer-specific reports to ensure accuracy and integrity. + Recommend ideas and solutions to enhance the overall customer experience.

Qualifications:

+ High school diploma or GED required; Associate's degree in Business or related field preferred + 2+ years of customer service experience, preferably in a manufacturing, installation, maintenance, or repair environment + Ticketing system experience is a plus + ERP experience is a plus, especially with quoting, order entry, and returns

Key Competencies:

+ Customer Focus + Detail Orientation + Interpersonal Savvy + Energy + Communication + Listening

Additional Information:

+ Reasonable accommodations will be provided for qualified individuals with disabilities As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (mykelly/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (kellyservices/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) . Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. To view full details and how to apply, or