Customer Service Representative - Livestock Division

We are seeking an outgoing, enthusiastic Veterinary Service Specialist to join our Livestock division team. Experience in customer service and a fast-paced and hands-on environment is a must. Our VSS will schedule ambulatory and in house patient visits as well as assist with daily record keeping and accounts receivable questions. Hours will include afternoon/evenings and a Saturday rotation shared with other VSS. Full time or part time will be considered.

JOB SKILLS AND RESPONSIBILITIES

 Must possess exceptional organizational skills  Excellent verbal and written communication skills  Livestock knowledge is preferred but not required  Always be prepared to work by the start of each scheduled shift  Maintain a professional, friendly demeanor while on the job  Perform job tasks efficiently, promptly, and efficiently  Show respect for clients, team members, and animals at all times and in all situations  Engage in productive work during slow periods  Participate in staff and training meetings  Answering and correctly handling phone calls and messages  Know basic triage concepts and understand when appropriate to forward to a veterinarian  Answer questions from clients and handle calls or emails quickly, efficiently, and in a professional and friendly manner  Keep the reception area clean and tidy as well as properly stock supplies as needed  Access client information within the practice-management software system (Cornerstone) and enter and retrieve client and patient data as needed  Check clients and visitors in and out of the hospital  Accurately manage financial transactions such as processing bills, taking payments and supply order requests from clients  Call to remind clients of their appointments and rescheduling as necessary  Computer skills including typing, organizing, data entry, and communicating while utilizing common computer software and programs  Explain delays that affect clients and support comfort of clients and patients  Reschedule or accelerate appointments as needed  Process health certificates and necessary paperwork for animal transport At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career - no matter where you start.