Customer Service Representative

Customer Service Representative Forest Park, OH Posted:

05/11/2026

Employment Type:

Full-time

Job Number:

13682

Job Description Customer Service Representative Setting/Hours:

100% In-Office | 8-5 Join trak group in partnering with a growing client in Forest Park, Ohio that's expanding its Shared Services team.

Position Overview:

We are seeking a dedicated and detail-oriented Customer Service Representative. This role is responsible for managing daily customer interactions, reviewing contracts, entering and acknowledging orders, and ensuring a seamless customer experience. The ideal candidate will possess strong communication skills, critical thinking abilities, and excellent time management. This position also involves close collaboration with the sales team to support customer needs and business growth, as well as conducting regular check-in calls with key accounts to maintain strong relationships and ensure satisfaction.

Key Responsibilities:

Serves as a primary point of contact for customers, providing timely, professional support and maintaining strong client relationships. Reviews customer contracts and accurately enters sales and purchase orders into the ERP system. Sends order acknowledgments and ensures all order details are communicated clearly and correctly. Partners closely with production teams to support timely order processing and delivery. Collaborates with sales teams to align on customer needs, account updates, and order status communication. Maintains regular communication with key accounts through weekly or bi-weekly touchpoints to strengthen partnerships and provide updates. Uses strong listening, critical thinking, and problem-solving skills to resolve customer concerns effectively. Manages multiple priorities in a fast-paced environment while meeting internal and customer deadlines. Responds to customer inquiries and complaints with professionalism and a customer-focused approach. Strong verbal and written communication skills required. Experience working with ERP systems required;Epicor experience is a plus. Ideal candidates bring strong multitasking abilities, sound judgment, and at least five years of customer service or related experience. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

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Customer Service / Data Entry Cincinnati, OH Production Support Supervisor Cincinnati, OH Material Handler l / Driver Cincinnati, OH Login to save this search and get notified of similar positions. About Forest Park, OH Ready to embark on a career journey near Forest Park, Ohio? Dive into our job listings and discover the dynamic opportunities this vibrant area has in store for you! Nestled in Hamilton County, Forest Park offers a perfect blend of urban amenities and suburban charm. With its proximity to iconic attractions like the Great American Ball Park, the Cincinnati Art Museum, and the vibrant Over-the-Rhine district, this region promises a unique cultural experience for job seekers. Explore career growth in a city known for its diverse cuisine, art galleries, and thriving theater scene. Don't miss out on the chance to advance your career in an area brimming with opportunities for both personal and professional development. 2026 trak group | Privacy | Site Credits trak group 615 Elsinore Place Suite 600 Cincinnati, OH 45202 513.792.8800 Trak Group W-9