Customer Service Representative (3-5 years required)

Customer Service Representative (3-5 years required) Bug-N-A-Rug Exterminators, Inc. - 4.0 Hampstead, NC Job Details Full-time $17 - $18 an hour Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Qualifications Computer operation Google Workspace Google Sheets Google Docs Microsoft Outlook Interpersonal skills Sales Computer literacy Attention to detail Organizational skills Technical troubleshooting support Achieving sales targets Proofreading Technical Proficiency Full Job Description Job Overview We are seeking a dynamic and friendly Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your office management, communication, and customer service skills while making a meaningful impact every day. Responsibilities Engage with prospective customers via phone, email, and online platforms to assess their pest control needs. Build relationships with potential clients. Understand customer needs and educate on pest control services, treatment plans, and preventative solutions. Provide accurate pricing estimates and service recommendations based on customer inquiries. Build schedules for pest/termite technicians. Obtain signed agreements and payment (CC on file, PIF, etc.) Resolve customer complaints promptly and effectively. Maintain detailed records of customer interactions and scheduled services in CRM software. Provide product information, technical support and troubleshooting. Essential Skills Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets) Excellent organizational skills with keen attention to detail for proofreading and data accuracy

Communication:

Strong verbal and written communication skills are crucial for interacting with customers and colleagues.

Customer Service:

Excellent customer service skills are essential for building rapport and resolving customer issues.

Sales:

Proven sales experience and a track record of meeting or exceeding sales targets. Working with builders or property management teams is a plus.

Product Knowledge:

Ability to learn and understand product features and benefits.

Problem-Solving:

Ability to identify and resolve customer issues efficiently. Join us in creating a vibrant workplace where your organizational talents and passion for helping others shine! This role is perfect for motivated individuals eager to grow their career in office administration while delivering top-tier customer service.

Pay:

$17.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Application Question(s): Experience working in an office that provides pest control services?

Work Location:

In person